Job Details

Marriott Hotels - 22701 Pelican Hill Road South - Responsibilities: Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.; Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension.; Receive, record, and relay messages accurately.; Log all guest requests or issues into computer, contact appropriate individual or department, and follow up with guest to ensure their request has been resolved to their satisfaction.; Provide information to guests about room features, property amenities, and local areas of interest.