Job Details

Job Description

Working at our Disneyland® Resort Hotels, you will have the opportunity to make lasting impressions in a fast-paced luxury hotel environment!

Housekeeping Office Clerks make magic behind the scenes by doing some administrative duties and assist withdispatching housekeepers to various locations, along with contacting Guests to reunite them with their lost items.

Additional Information

SCHEDULE AVAILABILITY
Our Resort Hotels operate 24 hours a day, 365 days a year and some shifts may start as early as 5:00am while some may end as late as 3:00am, 4:00am or 5:00am. Scheduling will require availability to work weekends, holidays, and have a flexible schedule when business requires.

SUBMITTING YOUR APPLICATION
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KEYWORD: DLR Casting, dlrcasting, Disneyland Resort Casting Hourly Jobs , DLRResortRoles, DLR Resort Roles

Basic Qualifications

• You must be at least 18 years of age to be considered for this role
• 1+ year of experience working in a large hotel Housekeeping environment
• Must be comfortable using a radio and have strong technology proficiency
• Supportive of other Cast working on your team
• Flexible/adaptable
• Willing to follow instructions & take direction
• Self-directed (can complete tasks with minimal supervision)
• Demonstrated ability to own and resolve Guest and Cast Member concerns
• Proficient in Microsoft Office and comfortable utilizing smartphones/tablets
• Strong verbal and professional communication
• Exceptional Hospitality skills
• Ability to multi-task and work in a very fast paced environment
• Prior experience working within Housekeeping dispatch or support

Responsibilities

• Provide great service to Cast Members and Guests
• Work and respond to high volume of radio and phone calls to and from Cast Members
• Work with Microsoft Office programs in updating and maintaining reports and information on a daily basis
• Coordinate work assignments for Room Attendants, Housepersons, and Hotel Custodial Cast Members
• Utilize OPERA, HotSOS, and other lodging management programs to accurately monitor room status and inventory
• Communicate effectively and efficiently with fellow Cast Members from all Hotel departments professionally
• Work with Lost and Found department in looking for lost items and/or returning to the guests
• Prepare, monitor, and file work assignments on a daily basis
• Keep account in inventory for radios and electronic devices (iPhones)
• Be able to multi-task and be able to pay attention to small details
• Be able to work individually and as a Team
• Monitor daily Housekeeping operating systems

Compensation Details

The pay rate for this role in California is $27.25 per hour.

Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits. To learn more about our benefits visit: