Job Details

Position Summary:

This position serves as the first point of contact for department inquiries and assists in delivering service solutions to company employees, stakeholders, and business partners associated with our department. This role executes processes and tasks, conducts day-to-day operations in their assigned functional/service area, and performs transactional activities to drive a best-in-class service experience.

Job Responsibilities:

• Leveraging established guidelines, procedures, and work instruction content, responds to and/or assists with internal customer inquiries to identify, resolve, or escalate for rapid solution; coordinates 911 emergency response communications.
• Generates, schedules, and distributes general service and maintenance requests; coordinates and schedules meeting and event setups/teardowns; and handles meeting room prep.
• Executes routine day-to-day service and administrative tasks and activities for their assigned service areas, e.g., PPE, office supplies, access badges/day pass coordination, lost and found, name plates, adding meeting cards to travel request forms, and reports.
• Orders equipment, materials, supplies, and inventory; creates requisitions/purchase orders in a source-to-pay system (e.g., Coupa); reconciles expenses; tracks payments.
• Other incidental duties.
• Adhere to all company rules and requirements, e.g., pandemic protocols, Environmental Health & Safety rules, and take adequate control measures in preventing injuries to themselves and others, as well as to the protection of the environment and prevention of pollution under their span of influence/control.

• Good computer skills, including MS Office Suite and related tools and systems.
• Excellent customer service skills with the ability to engage with customers.
• Good problem-solving skills with the ability to remain calm under difficult situations.
• Good written and verbal communication skills, and interpersonal relationship skills.
• Ability to work in a fast-paced environment and prioritize competing objectives.
• Must be organized, with strict attention to detail and strong time management skills.
• Must be able to work in a team environment.
• Ability to interact professionally with all organizational levels, and proactively escalate issues to appropriate levels of management in the organization.

• Experience with Coupa or similar source-to-pay software preferred.
• Experience working with SharePoint systems preferred.

• High school diploma or GED required.

• A minimum of 2 years' experience required.