Job Details

Overview

We are a busy plastic surgery and aesthetic medicine practice in Newport Beach seeking a polished, patient-focused Patient Care Coordinator to join our team. This is a front-facing role at the heart of the patient experience. You will be the first and last impression our patients have of the practice, and we take that seriously

The ideal candidate is warm, highly organized, and comfortable working in a growth practice environment. Prior experience in plastic surgery, medical spa, or dermatology is required. Beyond experience, we are looking for someone who takes ownership of their role, goes the extra mile to help the practice grow, and believes that hard work and results are the foundation of a rewarding career.

Primary Responsibilities

• Serve as the primary point of contact for patients ( in person, by phone, and email)
• Manage patient check-in and check-out, intake forms, and consents
• Assist with capturing before/after patient photographs in accordance with practice protocols
• Schedule and confirm appointments, consultations, and surgical procedures
• Manage lead follow-up to convert inquiries into booked consultations
• Handle accurate invoicing, payment collection, and daily financial reconciliation
• Process patient financing applications and assist patients through the financing process
• Process Allé and Aspire loyalty program transactions
• Maintain medical records, correspondence files, and supply inventory
• Support retail product and gift card sales at the front desk
• Assist with practice events and other duties as assigned

What We're Looking For

• Minimum 2 years of experience in a plastic surgery, medical spa, or dermatology practice is required
• Exceptional patient relations and communication skills
• Comfortable discussing treatment options, pricing, and financing with patients
• Proficiency with EMR systems and standard office software (4D preferred)
• Strong organizational skills with the ability to manage multiple priorities simultaneously
• Experience with patient financing programs (e.g., CareCredit, Cherry) preferred
• Familiarity with Allé and/or Aspire rewards programs preferred
• High school diploma or equivalent required; college degree preferred
• Spanish fluency a plus

What We Offer

• Competitive hourly compensation
• Full-time position with a consistent schedule
• Vacation, holiday, and sick pay
• A professional, supportive team environment in a well-established practice
• Opportunity to grow within an expanding aesthetic medicine practice

How to Apply

Please submit your resume and a brief cover letter describing your experience in aesthetic or plastic surgery practice. Applications without relevant experience will not be considered.

This practice is an Equal Opportunity Employer, maintains a drug-free workplace, and complies with ADA regulations as applicable.