Job Details

Posting Details

Student Title Classification Information

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Job Number
SE185424

Position Information

Department or Unit Name
SE - Office Operations

Position Headcount
1

Position Title
Student Administrative Assistant

Academic Year
Academic Year 2026-2027

Term or Semester
All Academic Year

Is this Role for an Undergrad or Grad Student?
Grad and Undergrad

Anticipated Pay Range
$16.90 - $16.90

Pay Range Information

Chapman University is required to provide a reasonable estimate of the compensation range for this position. This range takes into account a variety of factors that are considered in making compensation decisions, including experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. Salary offers are determined based on the final candidate's qualifications and experience, as well as internal equity and other internal factors. The anticipated pay range is not a promise of a particular wage.

On which Campus will this work be done?
Orange

Approved Supervisor
Jessica Tran

Supervisor Email
...@chapman.edu

Scheduling
Please use dates within Chapman Academic Calendar
(

Desired Start Date
08/10/2026

Projected End Date
05/23/2027

Average number of hours per week
Up to 19 Hrs

Position Summary Information

Job Description Summary

In support of the Student Affairs Learning Outcomes, the Department of Student Engagement facilitates a wide variety of co-curricular student experiences. Along with professional staff and in collaboration with the entire office operations team, Student Administrative Assistants are responsible for creating and maintaining a highly functional, efficient workspace for the Department of Student Engagement. Student Administrative Assistants facilitate a comfortable, courteous and professional atmosphere and contribute to projects based on the needs of the department. All Student Administrative Assistants are employees in the Department of Student Engagement and the Division of Student Affairs.

Responsibilities

Reception Desk Management

Proactively greet guests as they approach the reception desk.

• Provide excellent customer service to all guests including accurate information to telephone and in-person questions regarding Chapman University, our department, and our facilities.
• Gather and confirm information to provide guests with a full and complete response to their need(s).
• Wear required name badge and present:
  • a positive image of Chapman University employees, specifically the Department of Student Engagement.
  • an image of an individual who understands themselves to be responsible for tracking the office environment, serving faculty/staff/student guests, cultivating a welcoming and engaging environment, and maintaining facility tidiness.
• Maintain a clean desk environment, minimizing clutter, and prioritizing organization.
• Limit desk presence to other Student Engagement employees (non-employees aren't permitted behind desks).

Office Management

• Prepare Argyros Forum 303 for daily opening/closing by following established procedures.
• Complete hourly active laps of the facility to identify, respond to, and report concerns pertaining to safety, cleanliness, maintenance/repair, and functionality of provided resources/services and ensure the facility presents a welcoming environment.
• Perform routine cleaning of high-touch surfaces and collect/dispose of trash during each shift to ensure regular attention to cleanliness.
• Distribute mail to professional staff as well as student staff; manage mail for student organizations
• Organize and return furniture and equipment to its designated/intended location.
• Post signs, daily schedules and other administrative tasks as required.

Other Responsibilities

• Assist in other ways with all of the above as determined by supervisor.
• Promote the use of Student Engagement virtual engagement platforms (e.g. Panther Connect, Instagram, etc.)
• Attend all scheduled Student Engagement staff meetings and training sessions.
• Participate in and contribute to Department of Student Engagement programs, services, experiences, and resources as determined by supervisor.

Required Qualifications

• Because of the student-facing nature of this role, remote work is not permitted. Student employees are encouraged to use sick pay when it is needed and available.
• Ability to work up to 12 hours per week during 8am-5pm business hours.
• Commitment to teamwork, customer service, collaboration, conflict resolution, and providing service to students.
• Ability to exercise initiative, work independently, and hold high standards of dependability and accountability.
• Ability to work with a diverse group of individuals at all organizational levels, both inside and outside the University.
• Ability to use tact and diplomacy and maintain a high level of confidentiality.
• Strong time management skills, including punctuality to arrive at shifts on-time, and the ability to prioritize duties when faced with interruptions, distractions, and fluctuating workload.
• Effective written and verbal communication skills
• Possess attention to detail, the ability to accept direction, willingness to work and learn from colleagues and supervisor, and commitment to apply feedback to work performance.
• Willingness to accept direction and changes to responsibilities as determined by supervisor.
• Courteous and confident demeanor when delegating and holding others accountable.
• Ability to learn and use standard office equipment and various software programs

Desired Qualifications

• Familiarity with departments and organizations at Chapman.
• Knowledge of or experience with campus policies and procedures.
• Knowledge of topics related to student transitions, belonging, and needs in higher education.
• Strong problem solving and conflict resolution skills.
• Ability to climb a ladder.
• Ability to lift objects of 45 lbs.

Special Instructions to Applicants

Student Administrative Assistants will work up to 12 hours per week.

Budget Information

Is Federal work-study required?
With or Without FWS