Marriott Hotels - 1 Ritz Carlton Drive - Responsibilities: Engage hotel guests to enhance the service experience through activation of all lobby outlet services; Respond to guest requests for special arrangements or services by making arrangements or identifying providers; Gather, summarize, and provide local area knowledge to inform guests about the property and surrounding area amenities; Contact appropriate departments to resolve guest calls, requests, or problems; Stand, sit, or walk for an extended period of time during the shift