Job Details

Job Summary:

Under direct supervision, measures patient facial features, adjusts eyeglass frames, and assists patients in selecting optical items to conform to corresponding optical prescriptions and established procedures.
Essential Responsibilities:

• Patient Procedures and Activities:



• Assemble patient education materials.



• Assist provider in patient examinations and procedures.



• Consult with provider concerning procedures and patient condition.



• Complete patient forms and records.



• Laboratories:



• Clean work area. Attach temples to frames.



• Cut lenses to specified size and shape.



• Fit finished lenses into frames.



• Handle computer printouts.



• Inspect lenses and eyeglasses to verify correct processing of prescription.



• Investigate lost, misplaced or incorrectly filled prescription orders.



• Package eyeglasses in containers for courier pick up.



• Refine shape of lenses by smoothing edges.



• Adjust patient eyeglass frames.



• Assist patient in selecting optical items.



• Examine eyeglasses from laboratory.



• Make minor repairs and adjustments to eyeglasses.



• Maintain optical supplies.



• Measure patient facial features.



• Receive and ship finished eyeglasses.
• Materials and Supplies:
• Fill request for equipment and supplies.
• Maintain and order supplies.
• Maintain records of material usage/inventory levels.
• Clear paper jams and performs routine maintenance.
• Operate copier equipment.
• Administrative and other:
• Collect and compile cumulative data and statistics.
• Maintain department logs.
• Answer telephones and take messages.
• Orient and train new or less experienced personnel.
• Serve as resource person to co-workers by answering procedural questions and assisting in problem solving.
• Locate personnel by paging system or beeper.
• Attend conferences, meetings and in-service training programs.
• Assume other activities and responsibilities from time to time as directed.
• Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.
• Assists members with the selection of frames and lenses.
• Takes orders for eyewear and miscellaneous optical items.
• Dispenses and adjusts eyewear and Ophthamalic appliances, making minor repairs as required. Takes facial measurements of members to fit eyewear needs.
• Provides members with information regarding eyewear, product options and eyewear services. Manages and resolves member eyewear complaints.
• Creates and maintains neat, attractive and sales effective frame displays.
• Maintains departmental supplies including but not limited to frame inventory, eyeglass cases, tools and equipment for daily operations.
• Returns re-called frames/optical items by specified due dates. Inspects eyeglasses to insure conformance with prescribed/ordered specifications.
• Processes jobs in bench room.
• Contacts members, optical lab and clinics concerning eyewear orders and prescriptions. Determines member vision eligibility and benefits.
• Attends staff meetings and training s as required, maintaining current knowledge of all computer systems designated for the operation of the department.
• Establishes and maintain courteous, cooperative relations when interacting with other personnel, Health Plan members, and the public.
• May perform other duties as required.
Basic Qualifications:
Experience

• One (1) year of recent full-time optical dispensing experience which may include complete optical lab bench room work.
• Current knowledge of optical theory, practices and lab techniques-interpretation of prescription lenses/products available and entire eyewear fabrication process including measure, fit, adjust and repair.
Education

• High School Diploma/GED
License, Certification, Registration

• N/A
Additional Requirements:
Preferred Qualifications:

• ABO Certification.Certificate of completion in Optical Dispensing from an accredited Ophthalmic Optics school.

Notes:
Travel to all Orange County campuses required. Hours/days will vary according to operational needs.
This is an on call position, days and hours may vary within the specified shift.
Weekends required.

Primary Location: California,Tustin,Tustin Ranch Medical Offices
Scheduled Weekly Hours: 1
Shift: Day
Workdays: Sun, Mon, Tue, Wed, Thu, Fri, Sat
Working Hours Start: 09:30 AM
Working Hours End: 06:00 PM
Job Schedule: Call-in/On-Call
Job Type: Standard
Worker Location: Onsite
Employee Status: Regular
Employee Group/Union Affiliation: B01|SEIU|Local 399
Job Level: Individual Contributor
Department: Tustin Ranch MOB - Optical Dispensing-Reg Clinic - 0806
Pay Range: $35.73 - $39.58 / hour
Travel: Yes, 100 % of the Time
On-site: Work location is on-site (KP designated office, medical office building or hospital). Worker location must align with Kaiser Permanente's Authorized States policy. Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.

For jobs where work will be performed in unincorporated LA County, the employer provides the following statement in accordance with the Los Angeles County Fair Chance Ordinance. Criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:


• Consistently supports compliance and the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state, and local laws and regulations, accreditation, and licensure requirements (where applicable), and Kaiser Permanente's policies and procedures.
• Models and reinforces ethical behavior in self and others in accordance with the Principles of Responsibility, adheres to organizational policies and guidelines; supports compliance initiatives; maintains confidences; admits mistakes; conducts business with honesty, shows consistency in words and actions; follows through on commitments.
• Job duties with at least occasional or possible access to: (1) patients, the general public, or other employees; (2) confidential protected health information and other confidential KP information (including employee, proprietary, financial or trade secret information); (3) KP property and assets, for example, electronic assets, medical instruments, or devices; (4) controlled substances regulated by federal law or potentially subject to diversion.