Job Details

IT Support Specialist

Main purpose of the IT Support Specialist role:

This is a full-time role for a candidate who will provide full-time IT support to internal customers.

Major Responsibilities:

• Operating system and application installation, troubleshooting, and support
• Configuring, installing, and maintaining phone devices (Cloud Mitel phone system)
• Co-location and server room maintenance (cabling, racking servers, etc.)
• Installation and upgrade of new and existing computer equipment
• Helpdesk for internal customers. Including printer installs/troubleshooting, any software or hardware malfunctions, OS (Mac or windows) troubleshooting
• Tend to the firewalls/ switches/ other networking equipment we use to ensure minimal downtime for all users
• Update/create console logins for various internal systems
• Configure any new or moving work stations
• Backup Emails from google domain.

Qualifications:

• Highly organized and flexible with great attention to detail
• Run Network wires and able to install RJ45 connectors.
• The ability to enthusiastically deliver a prompt, professional response and timely resolution to all requests for service
• Self-starter with excellent verbal, written and analytical skills
• Able to collaborate in a fast-paced and changing environment
• Ability to work independently on projects with minimal supervision
• Ability to manage multiple projects with competing priorities
• Good communication with natural aptitude for dealing with people

Working Conditions:

• A minimum of 3+ years of experience in a Technical Support or similar role
• Experience in frontline user support
• Knowledge of multiple operating systems (Windows and Mac)
• Experience in configuring/maintenance of Networking devices and Hardware
• Willing to work overtime and weekends when necessary
• Flexible on scheduling early morning 6am or late morning 10am
• Travel up to 50 to 80% within the LA area

Preferred Qualifications:

• A+ Certification
• 5+ years of experience in a Technical Support or similar role

A successful candidate works well in a dynamic environment with minimal supervision. At REVOLVE we all roll up our sleeves to pitch-in and do whatever it takes to get the job done. Each day is a little different, it's what keeps us on our toes and excited to come to work every day.

For individuals assigned and/or hired to work in California, Revolve includes a reasonable estimate of the salary or hourly rate range for this role. This takes into account the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications.

A reasonable estimate of the current base hourly/salary range is $22 to $25/hr.

After submitting your application, please check your spam folder for emails on your application status. Emails are sent from an ADP email address.