Job Details

This position will serve as an Advanced Medical Support Assistant (AMSA) in Care in the Community Service (CCS) at the VA Long Beach Healthcare System (VALBHS). This position provides program support and assistance to the Community Care Program, on practical and technical aspects of office administration and other administrative support services. The incumbent is part of a team of clinical and administrative staff working to coordinate accessible on time quality care for all Veterans.Duties include but are not limited to:* Provides advanced administrative and consult coordination support for Care in the Community Service, integrating clinical and administrative functions to ensure seamless care between VA and non-VA settings.* Works collaboratively with PACT, specialty clinics, CCS, and other stakeholders (including community providers, hospitals, and diagnostic/treating facilities) in an interdisciplinary, team-based model of care.* Uses multiple electronic systems (VistA, CPRS, HealthShare Referral Manager, External Provider Scheduling, and related CCS tools) to manage consults, appointments, documentation, and communication.* Serves as CCS consult coordinator: receives, monitors, and tracks community care consults; ensures consults contain required information; routes any clinical issues and questions to appropriate clinical staff; and tracks completion and follow-up.* Coordinates internal and external care between Veterans, CCS staff, VA providers, and community providers, including communication on appointment needs, clinical documentation needs, and follow-up care requirements.* Uses mandatory tools for scheduling and to manage consults such as: VistA scheduling, Integrated Scheduling Solutions (ISS), HealthShare Referral Manager (HSRM), External Provider Scheduling (EPS), CPRS and Consult Tracking Manager (CTM).* Participates in team huddles and meetings to plan and coordinate patient care, adjust priorities and sequencing of work, and resolve operational scheduling or consult issues.Work Schedule: Monday-Friday, 7:30am-4:00pmCompressed/Flexible: Available at Management's DiscretionTelework: Not AvailableVirtual: This is not a virtual position.Relocation/Recruitment Incentives: Not AuthorizedPermanent Change of Station (PCS): Not Authorized