Job Details

Bilingual Customer Service Representative (French)

Location: On-Site | Brea, CA

Employment Type: Contract

We are seeking a French–English bilingual Customer Service Representative to join a growing team in Brea, CA. This is a fully on-site role supporting customers via phone, email, and internal systems. The ideal candidate delivers professional, accurate service in both languages and is comfortable in a fast-paced environment.

What You'll Do

• Respond to customer inquiries in French and English

• Provide product, service, and account information

• Document all customer interactions in the system

• Investigate and resolve customer concerns

• Coordinate with internal departments to support customer needs

• Maintain accuracy, professionalism, and service standards

What We're Looking For

• Bilingual proficiency in French and English (written and verbal)

• Previous customer service experience (call center or office-based preferred)

• Strong communication and problem-solving skills

• Ability to work on-site in Brea, CA

• Proficiency with computer systems, CRM tools, and email platforms

• Strong attention to detail and the ability to multitask

Compensation

• $25 to $28 per hour

Benefit offerings: include medical, dental, vision, additional voluntary benefits, 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance