Job Details

Marriott Hotels - 22701 Pelican Hill Road South - Responsibilities: Answer, record, and process all guest requests via telephone, email, chat, and mobile communication devices.; Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension.; Log all guest requests or issues into computer, contact appropriate individual or department, and follow up with guest to ensure resolution.; Provide information to guests about room features, property amenities, and local areas of interest.; May process room service orders, record transactions in point-of-sale system; assist guests with internet and guestroom entertainment.