Job Details

Description

Job Overview:

The Front Desk Associate provides exceptional customer service and be the friendly, helpful, professional receptionist at the front desk to our clients, vendors and associates.

Compensation: $20-23/hr.

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Your Responsibilities:

This position involves a variety of responsibilities that support front desk operations and general office functions. The duties outlined below represent typical tasks performed in this role; however, not all responsibilities may apply to every position, and additional duties may be assigned as needed.

• Provide a welcoming and professional presence at the front desk, greeting clients and guests warmly.
• Remain calm and composed while managing multiple tasks simultaneously.
• Greet and assist incoming clients, including opening doors when necessary.
• Receive, handle, and distribute urgent mail, packages, checks, and other business documents.
• Perform data entry into various company systems to support business operations.
• Prepare business mail, including labeling, folding, and stuffing envelopes as needed.
• Maintain the lobby and front desk area, ensuring a neat, organized, and professional appearance.
• Coordinate conference room reservations to support team and client needs.
• Perform additional reception and office-related duties as assigned.

Administrative Core Services:

• Updating work orders in Connect and coordinating accordingly with various vendor partners as needed
• Configuring and distributing key fobs and access controls upon request, and to maintain/update the key fob inventory
• Processing fee waiver requests, account change forms, and check requests
• Maintenance of accurate and complete records as required to properly and effectively implement the Enforcement and Architectural Programs. This includes homeowner computer files, violation reports and correspondence, hearing correspondence, plan submittals (pending, approved and denied), homeowner correspondence, tract maps noting status of each lot, etc.
• Submit all charge-backs for association(s) via chargeback systems, including but not limited to violation fines and architectural submission fees per the clients' management contracts
• Maintain clubhouse reservations, deposits and refunds
• Maintain the shared inboxes and calendars

Customer Service Core Services:

• Communicate professionally with residents and clients, ensuring the highest standard of customer service
• Address inquiries and questions with a sincere offer to assist
• Determine solutions based on the nature of each issue, while keeping residents informed of the status
• Respond to all daily inquiries, providing a timeline when a resolution can't be achieved promptly
• Exemplify FirstService Residential Core Values and Global Service Standards in every interaction while assisting external and internal customers

Additional Duties:

• Must maintain regular and punctual attendance to required shifts, meetings, trainings, and related employment engagements to support position responsibilities and duties
• Conduct business at all times with the highest standards of personal, professional, and ethical conduct
• Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional materials and supplies
• Ensure all safety precautions are followed while performing the work
• Follow all policies and Standard Operating Procedures as instructed by Management
• Complete company training as assigned, attend all mandatory company functions, and adhere to FirstService Standards of Operation, policies, and procedures

This role requires flexibility, attention to detail, and a commitment to providing exceptional customer service in a dynamic office environment.

Skills & Qualifications

To perform this job successfully, an individual must be able to perform the essential functions of the position with or without reasonable accommodation. The requirements below represent the knowledge, skills, and abilities required.

• Demonstrated experience in customer service and proficiency with Microsoft Office applications
• Effective verbal and written communication skills, with the ability to communicate professionally with residents, staff, and internal partners
• Ability to maintain confidentiality of Company, resident, and employee information
• Professional telephone etiquette and familiarity with resident database systems or similar tools
• Basic proficiency with standard office equipment
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines
• Ability to work independently and collaboratively in a team environment
• Consistent professional conduct and positive workplace demeanor
• Ability to perform job duties efficiently in a fast-paced environment
• Ability to adapt to changing priorities and work requirements

Education & Experience:

• High School Diploma or equivalent required.
• College degree preferred.
• 2 years of customer service experience

Physical Requirements and Working Environment

The physical demands and work environment characteristics described below are representative of those required to perform the essential functions of this position, with or without reasonable accommodation.

• This position may require sitting, standing, and moving throughout the workday, including movement within the office and throughout the Community Association.
• Job duties may involve maintaining files and records, which can include stooping, bending, reaching, grasping, pushing, pulling, and lifting or moving items weighing up to 45 pounds, with or without reasonable accommodation.
• These activities may occur periodically throughout the workday.
• The position may require work in both indoor and outdoor environments. Indoor work is typically performed in a temperature-controlled office setting with standard office lighting. Outdoor work may involve exposure to weather conditions such as wind, rain, cold, or heat.
• The work environment is primarily a professional office setting.
• Work hours are generally aligned with normal business hours; however, additional hours may be required, including evenings, holidays, or weekends, based on business needs. Schedules may vary.

Tools & Equipment Used:

• General office equipment

What We Offer:

• Medical, dental, and vision plans (full time and part time 30+ hours)
• Part time 20+ hours qualify for dental and vision
• 401K match
• Time off including vacation, sick, and company paid holidays
• Pet insurance available
• Tuition reimbursement
• Legal services
• Free emotional wellbeing and daily life assistance support for all associates
• Domestic partner coverage
• Health savings account
• Flexible spending account

About Us:

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Experience exceptional service with a fulfilling career in property management with FirstService Residential.

To learn more about our company and culture, please visitwww.fsresidential.com/California

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.

Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a "reasonable accommodation," as defined under applicable disability laws, may make a request through our designated contact channel ...@fsresidential.com .

Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at ...@fsresidential.com ; we will respond in accordance with Local Law 144, within 30 days.