Job Details

Receptionist

Location: Onsite - Newport Beach, CA (5 days/week)
Schedule: Monday-Friday | 8:30 AM - 5:00 PM PST
Duration: 6 months (with potential to extend)
Pay Rate: $27/hr (W2)

Must-Haves:

• Minimum 2 years of customer-facing experience in an office setting (not call center)
• Proficient in Office 365: Teams, Word, Excel (basic), PowerPoint
• Professional demeanor and proactive communication (in-person & via Teams)

Dress Code: Business Casual:
• Acceptable: Collared shirts, slacks, blouses, dresses, mid-length skirts, closed-toe shoes
❌ Not Acceptable: Streetwear, jeans, sneakers, overly casual attire

Deal Breakers:

• No call center-only experience
• No remote or hybrid options
• Must have prior in-office professional experience

Role Summary:

As the Receptionist, you'll be the face of the office-greeting clients, agents, and field management while ensuring smooth day-to-day front desk operations. This role is ideal for someone polished, proactive, and service-oriented.

Primary Responsibilities:

• Greet and assist all visitors, clients, and agents professionally
• Answer and direct incoming calls and emails
• Book conference rooms and coordinate meeting logistics
• Provide general administrative support to the General Office
• Troubleshoot minor office issues (e.g., Wi-Fi, tech support coordination)
• Support internal events (room setup, printing, catering, guest access)

Qualifications:

• Associate's or Bachelor's degree preferred (or equivalent experience)
• 2-3 years of administrative/customer service experience in an office setting
• Excellent communication, organizational, and multitasking skills
• Comfortable working independently while staying connected to leadership via Teams

Training & Onboarding:

• On-the-job training provided
• Systems and tools will be taught (including NYL-specific platforms)
• Ongoing coaching and feedback from management

Interview Process:

1. First Round: Virtual interview via Microsoft Teams with the Hiring Manager
2. Second Round: In-person interview with an onsite team member

Team & Culture:

You'll support three onsite managers and interact with up to 60 internal agents who operate like internal "clients." The environment is fast-paced, professional, and collaborative, requiring top-tier customer service and communication skills.