Airport Terminal Services - - Responsibilities: Provide exceptional customer service at the ticket counter and gate; Handle reservations, preparation, and issuance of tickets and itineraries, fares, refunds, baggage handling, and excess baggage charges; Process lost and found activities and baggage tracing; prepare records and reports; Answer inquiries regarding flight schedules and fares with general travel information; Meet aircraft at gate or loading area and manage passenger reservations and luggage at departure/arrival