Job Details

POSITION PURPOSE AND SUMMARY

The Guest Room Attendant role is essential in creating a welcoming environment for our guests. You will be responsible for ensuring that guest rooms are cleaned and maintained to the highest standards, contributing to an exceptional experience.

MAJOR / KEY JOB DUTIES

• Show unwavering dedication to providing exceptional experiences for our guests and team members.
• Thoroughly clean assigned guest rooms adhering to established company standards and procedures.
• Maintain housekeeping carts, cart rooms, and laundry areas to ensure cleanliness and efficiency during use.
• Restock carts as needed, following management direction.
• Promptly report maintenance issues to the front desk or manager on duty.
• Safeguard guest property left behind in checkout rooms, reporting it to the front desk and manager on duty.
• Respond to guest requests with reasonable accommodations whenever possible.
• Adhere to all safety and security policies and procedures.
• Complete all required training, including annual Extended Stay University training.

OTHER DUTIES

• Assist with cleaning other hotel areas as assigned by management, including but not limited to the associate breakroom, guest laundry, fitness room, vending areas, stairwells, and common areas.
• Maintain overall hotel cleanliness and presentation.
• Perform any other duties as assigned by the management team.

KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES

• Ability to comprehend instructions, policies, and guidelines, with effective communication skills.
• Capable of following guidelines, meeting time objectives and productivity standards.
• Exhibit sound judgment and decision-making at all times.

ENVIRONMENTAL JOB REQUIREMENTS

• Regularly required to stand, be mobile, navigate the hotel, and handle objects and cleaning equipment, as well as detect various scents and sounds.
• Must be able to reach and access low areas, climb stairs, and maintain balance while performing tasks.
• Occasionally push/pull cleaning carts or equipment weighing up to 50 pounds.
• Be vigilant in detecting items in guest rooms to ensure safe performance of duties.
• May work outdoors in varying weather conditions (dependent on hotel location).
• Occasional exposure to humid conditions, moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, and electrical hazards.
• Work environment may have moderate to loud noise levels.
• Willingness to travel to assist additional locations within a reasonable distance when needed.

MINIMUM QUALIFICATIONS

• No previous experience or training is required.

ESA Management, LLC is an Equal Opportunity Employer. We treat all applicants and associates fairly and without discrimination based on race, color, religion, creed, sex, pregnancy, age, national origin, ancestry, disability status, veteran status, genetic information, or any other characteristic protected by federal, state, or local laws.