Job Details

Overview

Office Associate contributes to the efficient operation of a branch office and will be responsible for ensuring by providing administrative support. The job performs a range of general and specific office/clerical tasks including but not limited to entering data, maintaining customer records, sorting, and distributing incoming/outgoing mail, answering phones, and filing. This position is entry?level and works under general supervision. Because this role provides general office support, duties vary from day to day. The core of the job is ensuring that offices run efficiently and can provide excellent service to clients and customers.

Essential Job Functions

• Ensure that each employee, customer, client, and vendor receives outstanding customer service by providing a friendly environment which includes greeting and assisting everyone with outstanding product knowledge and all other components of customer service related to the office operation.
• Process sales orders and/or purchase orders using Oracle.
• Review sales or purchase orders and ensure that orders are processed through the order processing system without issues.
• Use the customer inquiry function for accounts receivable (A/R) questions and reply to customers or sales reps.
• Process checks and cash received from customers.
• Prepare payment orders for invoices from vendors and suppliers.
• Check inventory to determine the availability of requested merchandise.
• File documents according to company standard operating procedure (SOP) and be able to retrieve them upon sales or customer request.
• Support office staff, sales, and warehouse and act as an assistant on various tasks.
• Organize delivery and receiving related documents and maintain logs.
• Have effective communication with sales associates, warehouse, and office personnel.
• Receive calls, take and relay messages, and respond to requests for information; provide information to direct the caller to the appropriate individual.
• Provide excellent service to customers and suppliers by communicating to expedite the resolution of problems/complaints with Corporate Finance whenever necessary.
• Assist with the quarterly physical inventory (PI) which may be conducted during weekends.
• Understand PI processes and be able to enter data without errors.
• Understand and follow company SOPs and know how to find necessary SOPs when needed.
• Reception duties include greeting and announcing visitors, accepting deliveries, etc.
• Perform other related duties as required.

Experience / Education

The ideal candidate will have a High School Diploma or GED. Experience with MS Office Excel, Outlook, and Word.

Knowledge / Skills / Ability

• Knowledge of general office operation.
• Data entry keyboarding skills without error at a moderate rate of speed.
• Effective communication skills internally and externally via phone, email, and in person.
• Ability to speak clearly, concisely, and effectively.
• Ability to listen to, and understand, information and ideas as presented verbally.
• Ability to assemble, sort, and file documents.
• Ability to organize and prioritize tasks to meet cut-offs.
• Ability to use office software Microsoft Word, Excel, Outlook.
• Ability to speak, write and read English.

Compensation and Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life & accident insurance
• Pet Insurance
• 401(k) with company matching
• 19 days of paid time off
• Wellness program and EAP assistance
• and much more (please see attachment for benefit summary)
• Most benefits require employee contribution

Requirements

Pre?employment drug testing is required. Must be authorized to work in the United States on a full?time basis for any employer.

Additional Information

Please note those individuals submitting resumes online are not considered an applicant for employment until a signed employment application is completed, usually at the time of the interview.