Job Details

Posting Details

Student Title Classification Information

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Job Number
SE180624

Position Information

Department or Unit Name
Event Operations

Position Headcount
5

Position Title
Student Ticketing Support

Academic Year
Academic Year 2025-2026

Term or Semester
All Academic Year

Is this Role for an Undergrad or Grad Student?
Grad and Undergrad

Anticipated Pay Range
$16.50 - $16.50

Pay Range Information

Chapman University is required to provide a reasonable estimate of the compensation range for this position. This range takes into account a variety of factors that are considered in making compensation decisions, including experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. Salary offers are determined based on the final candidate's qualifications and experience, as well as internal equity and other internal factors. The anticipated pay range is not a promise of a particular wage.

On which Campus will this work be done?
Orange

Approved Supervisor
Eilidh Cogswell

Supervisor Email
...@chapman.edu

Scheduling
Please use dates within Chapman Academic Calendar
(

Desired Start Date
03/09/2026

Projected End Date
05/25/2026

Average number of hours per week
Up to 19 Hrs

Position Summary Information

Job Description Summary

Provide general admin/office support.

Responsibilities

EVENT SUPPORT
Assist with ticketing and scanning at free and paid events on-campus, and occasionally off-campus (transportation arranged).

• Help manage Pick Up Upon Arrival tickets and RSVP lists at events.
• Use scanners at events to validate tickets. Ensure all attendees have a valid ticket and send any invalid tickets back to the ticket office for further investigation.
  • Sell tickets.
  • Reprint tickets.
• Adhere to PCI compliance regulations for dealing with credit cards.

TICKETING OFFICE SUPPORT

Provide customer service support during regular Ticketing Services hours, Monday-Friday 9 a.m. - 4 p.m., to patrons who are purchasing in-person or over the phone.

• Clean up duplicates within the system on an ongoing basis.
• Format and clean up new accounts within the system on an ongoing basis.
• Assist with general office tasks.

PATRON INTERACTIONS:

• Complete their orders/ ticket exchanges.
• Help users with their online accounts.
• Answer questions about events, parking, and directions.
• Register their vehicle for free parking.
• Provide superb customer service to all patrons on campus including students, faculty, staff and external visitors.

• Other duties as assigned.

Required Qualifications

Little to minimal prior experience. Ability to learn support process. Familiarity with Microsoft Office Suite.

Desired Qualifications

• Demonstrated customer service work experience.
• Strong attention to detail.
• Strong communication skills, both written and oral.

Special Instructions to Applicants

Since this position requires money handling, a standard background check will be conducted.

Student Employment will conduct the background check on candidate(s) selected

Budget Information

Is Federal work-study required?
With or Without FWS