Job Details

Compensation: $26.25 per hour

OVERVIEW: The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests. Must meet or exceed 4 Diamond standards.

Room Attendant Responsibilities

• Could include performing duties as a Turn down Attendant which will include being responsible for evening turn down services and refreshment of the occupied room.
• Must adhere to all COVID-19 Rules and Regulations
• Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc.
• Dust furniture and equipment.
• May include cleaning of kitchen area, room refrigerator, coffee maker, cups, glasses, silverware, etc.
• Notify supervisor when service is complete so rooms may be sold or occupied.
• Responsible for the overall cleanliness of assigned rooms/suites
• Report any room unable to be serviced to supervisor according to established procedures.
• Report to supervisor needed repairs or unsafe conditions.
• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
• Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.
• Report, turn in, and/or log all lost and found items according to established procedures.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• May regularly assist with deep cleaning projects.
• May assist with other duties as assigned
• Replenish linen and guest amenities

• Experience in a 400+ room hotel is preferred
• Carrying or lifting items weighing up to 50 pounds and pushing/pulling up to approximately 150 pounds
• Frequently standing up and moving about the facility
• Frequently handling objects and equipment to maintain the facility
• Frequently bending, stooping, and kneeling
• Behaves with integrity, honesty and is open with guests and fellow associates.
• Ability to communicate effectively with guests and team members verbally or in written form.
• Ability to learn, follow and enforce standards for cleanliness as they apply to all aspects of suite.
• Ability to follow all safety procedures/standards and able to recognize and act in emergency situations.
• Position may be required to work varied schedule that will include evenings/nights, weekends and holidays.
• Ability to arrive to work on time.

• 1 year experience in a room attendant role
• Experience in the hospitality industry preferred
• Experience in 4 Diamond Rated Hotel preferred
• Must be able to walk/stand for long periods of time
• Excellent communication skills
• Must be able to work days, nights, weekends and Holidays.
• Must be able to walk for long periods of time
• Knowledgeable of chemicals

• Able to communicate effectively in English/Spanish, both verbally and in writing.
• Able to effectively deal with internal and external guests, some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts.