Job Details

Job Title: Customer Service Representative – B2B / Dealer Support

Location: Costa Mesa, CA | Onsite

Employment Type: Temp (Covering Leave Until End of December)

Schedule: Monday–Friday; flexible start at 6:00 AM or 7:00 AM

Compensation: $22.00 per hour

Company Overview:

A well-known tire manufacturer with a global presence, producing a wide range of tires for passenger cars, trucks, SUVs, and high-performance vehicles. Recognized across the automotive industry for quality and innovation, the company focuses on performance, durability, and safety.

Job Summary:

The Customer Service Representative plays a pivotal role in supporting the dealer network by ensuring accurate and efficient order fulfillment. Serving as a primary point of contact, this position addresses inquiries, resolves issues, and contributes to overall customer satisfaction. Success in this role requires strong communication skills, attention to detail, and an understanding of B2B client needs in a fast-paced environment.

Key Responsibilities:

• Receive and process telephone, email, and fax orders.
• Verify stock availability, locate inventory, and confirm credit approval for invoicing dealer warehouse orders.
• Handle container and consignment orders and monitor/process back orders.
• Process inventory returns and billing corrections.
• Provide dealers and sales personnel with order status updates; track and trace shipments.
• Keep dealers informed about container status, special promotions, discontinued inventory, and sales program deadlines.
• Address dealer inquiries and resolve complaints within department authority.
• Manage pricing code entry and maintenance for assigned dealers.
• Maintain regular communication with Regional Sales Managers on daily order receipts, shipping schedules, dealer inquiries/complaints, and issue resolution.
• Make inventory production recommendations and handle warehouse transfer requests.
• Process Federal Excise Tax (FET), city/county/state commission credits, and other credit memos.
• Maintain dealer order files and current pricing files.
• Respond to management inquiries; prepare sales history reports and other documentation as needed.
• Perform other duties as assigned.

Qualifications

Required:

• High school diploma or equivalent.
• Minimum 3 years of experience in customer service order processing (B2B preferred).
• Ability to work independently and collaboratively as a team player.
• Exceptional organizational and time-management skills with the ability to prioritize.
• Strong written, oral, and presentation skills.
• Intermediate proficiency in Microsoft Office (Excel, Outlook, Word).
• Willingness to work overtime as business needs require.
• Adherence to company policies and safety guidelines.
• Ability to read/interpret simple instructions, correspondence, and memos; write clear correspondence.
• Effective one-on-one and small-group presentation skills.
• Proficiency in basic math: addition, subtraction, multiplication, division, fractions, and decimals.
• Apply common-sense understanding to carry out instructions in written, oral, or diagram form.
• Address problems involving several concrete variables in standardized situations.
• Regularly required to sit, use hands/fingers, handle or feel, and talk/hear.
• Occasionally required to stand, walk, or reach with hands/arms.
• Ability to lift and/or move up to 25 lbs.
• Specific vision abilities include close, distance, color, peripheral vision, depth perception, and focus adjustment.
• Ability to work in an office/warehouse support environment with a moderate noise level.