Job Details

At Nothing Bundt Cakes, our Customer Experience Associate plays a vital role in creating a joyful and inviting atmosphere for our guests. This position is perfect for individuals with a passion for service who want to engage with customers and make their celebratory moments unforgettable. As the first point of contact in our bakery, you will embody our core values and demonstrate a commitment to guest satisfaction while maintaining efficiency in your responsibilities.

• Warmly welcome both walk-in and phone guests, identifying their needs and interests while following our Sweet Steps of Service for an exceptional guest experience.
• Maintain an in-depth product knowledge to inform guests about the unique distinctions, flavors, sizes, and pricing of our cakes, alongside any special promotions or complimentary items.
• Offer suggestions for additional items such as balloons, candles, and cards to enhance guest celebrations.
• Efficiently and accurately process guest orders utilizing our point-of-sale system, while inviting guests to join our Email Club for exclusive promotions.
• Ensure a clean and organized bakery environment by performing routine cleaning duties and maintaining displays.
• Assist with the preparation of cake decorations and packaging supplies as needed, in collaboration with team members.
• Adhere to all health and safety regulations and company policies, including personal hygiene and dress code standards.
• Exhibit consistent attendance and punctuality in your work schedule.

• Servants Heart: Support guests and team members with reliability, trustworthiness, and responsiveness while demonstrating humility and empathy.
• Spirit of a Champion: Show pride in your work, take initiative, and maintain urgency in accomplishing tasks according to our brand standards.
• Genuine Connections: Create positive relationships through warmth, enthusiasm, and active listening.

• High energy and strong interpersonal skills; a friendly, positive demeanor is essential.
• Enjoyment in engaging with a diverse clientele while delivering an outstanding guest experience.
• Able to multitask effectively while maintaining attention to detail.
• Self-motivated and organized, with the ability to interpret both oral and written instructions.
• Comfortable using technology and operating a point-of-sale system.
• Basic math skills for handling transactions and providing change.
• Capable of standing for extended periods and thriving in a fast-paced environment.

• Minimum age of 16 years.
• No specific education or work experience is required, but prior customer service experience in a bakery, restaurant, or retail setting is advantageous.

This role requires flexibility to work various shifts, including early mornings, evenings, weekends, and holidays to meet business needs.