Job Details

Job description:

• Responsible for the day-to-day operational responsibilities for the associated Service Management process area.
• Perform backup operational responsibilities for one or more IT Service Management process areas.
• Generate and distribute requested and cyclical reports for the associated process area.
• Participate and support regularly scheduled service management forums.
• Actively participate in projects to support the advancement of Service Management practices to IT.
• Review ITSM tool records and reports to ensure compliance with quality and SLAs.
• Create and update procedure documentation.
• Attain a firm understanding of the Title Insurance Industry and how IT Operations Technology solutions support those business processes.

Qualifications:

• Self-motivated
• Solid analytical skills
• Well-versed in the ITIL Service Management Processes
• Technical writing skills
• Project assessment/coordination skills
• Knowledge of IT policies and procedures
• Typically have 3-5 years of directly related experience.
• ITIL v3 Foundations certification preferred
• BS Degree or equivalent work experience.

Why is This a Great Opportunity:

• Responsible for the day-to-day operational responsibilities for the associated Service Management process area.
• Perform backup operational responsibilities for one or more IT Service Management process areas.
• Generate and distribute requested and cyclical reports for the associated process area.
• Participate and support regularly scheduled service management forums.
• Actively participate in projects to support the advancement of Service Management practices to IT.
• Review ITSM tool records and reports to ensure compliance with quality and SLAs.
• Create and update procedure documentation.
• Attain a firm understanding of the Title Insurance Industry and how IT Operations Technology solutions support those business processes.

Salary Type : Hourly

Salary Min : $ 13

Salary Max : $ 13

Currency Type : USD