Job Details

Artemis Healthcare Partners is seeking a driven, people-first Call Center Supervisor in Costa Mesa, CA to join a mission-oriented healthcare organization making a real impact on the brain and mental health space. This is a hands-on leadership role for someone who knows how to coach sales professionals, support emotionally complex conversations, and elevate team performance.

Position Name: Call Center Supervisor

Location: Costa Mesa, CA

Employment Type: Direct-Hire | Permanent

Setting: Inbound Consultative Call Center

Pay: $75,000-$80,000 + monthly performance-based bonuses

Shift: Monday-Friday 8am-5pm | Full-Time

Qualifications:

Required:

- 3+ years of experience in an inbound sales or consultative call center environment.

- 2+ years in a leadership or supervisory role Personal sales experience with a strong understanding of consultative (non-pressure) selling.

- Proven ability to coach, motivate, and hold teams accountable to performance goals.

- Experience supporting emotionally charged or high-stakes customer conversations.

- Strong working knowledge of call center fundamentals (scheduling, adherence, productivity metrics).

Preferred:

- Experience leading teams of 10+ sales or contact center professionals.

- Background in healthcare, wellness, or mission-driven organizations.

- Familiarity with CRM and call center platforms (Salesforce, Genesys, EHR systems).

- College degree (high school diploma required).

Job Summary:

This role is ideal for a coach-leader, not a micromanager. Someone who listens to understand, adapts their approach to each individual, and genuinely believes in helping people make informed decisions that can change their lives. If youre energized by consultative sales, motivated teams, and meaningful work. this is the kind of role where you can build something special.

- Lead, coach, and develop a team of inbound sales professionals focused on consultative conversations.

- Support team members in navigating complex, emotional calls while maintaining performance expectations.

- Monitor live and recorded calls to assess quality, effectiveness, and alignment with sales frameworks.

- Conduct regular one-on-one meetings focused on development, accountability, and growth.

- Partner with senior leadership and training teams to reinforce sales methodology and best practices.

- Analyze individual and team performance metrics to drive improvement and goal attainment.

- Foster a positive, collaborative culture that encourages healthy competition and mutual respect.

- Serve as an escalation point for complex issues with professionalism and sound judgment.

- Contribute ideas to improve processes, team engagement, and overall contact center performance.

Benefits:

- Health, Dental, and Vision Insurance

- 401k Retirement Plan

- Flexible Spending Account (FSA) & Health Savings Account (HSA)

- Paid Time Off, Vacation, Paid Holidays

- Life & Supplemental Life Insurance

- Disability Insurance, FMLA

- Employee ownership program (ESOP) to build long-term equity while you grow your career

- Extensive onboarding and training program designed for long-term success

Apply Today!

You may also email your updated resume (include Position Name & Location):

...@artemissp.com or schedule your Prescreen Call directly: