Job Details

Position Purpose:

To supervise an assigned shift, designed to develop leadership skills required for the Restaurant Manager position.

Placement in the Organization:

Reports to a member of the management team. Supervises hourly restaurant employees during the shift.

Responsibilities/Duties/Activities:

• Directs and establishes priorities for the crewmembers during their shift. Assigns work stations.
• Coaches, counsels, and disciplines crew members. Is responsible for taking appropriate disciplinary action.
• Maintains positive employee relations through effective supervision. Ensures a harassment-free work environment for all employees and guests during the shift.
• Fill in for crew members during break periods. May cover a work station for all or part of the shift.
• Accounts for and manages all company funds during the shift. Completes safe audits, cash drawer counts, bank deposits, coin and change orders, and shift end balances.
• Completes administrative tasks required on assigned shifts.
• Prepares product orders when necessary.
• Adjust the number of employees on duty based on anticipated sales volume to maintain productivity and guest service standards.
• Orients and trains new crew members. Cross-trains crew members.
• Is accountable for proper handling of all food products. Ensures that products meet standards.
• Prevents food shortages, waste, and theft.
• Reports employee issues to the General Manager, Assistant Manager, District Manager, or Human Resources Manager, as appropriate.
• Accounts for all company funds and inventory on assigned shifts, and ensures that cash handling, banking, and security procedures are in effect.
• Ensures that service meets expectations for speed, accuracy, and friendliness. Resolves guest complaints on shift. Report significant complaints to General Manager or Assistant Manager.
• Checks in deliveries.
• Ensures that the shift is run in compliance with company standards and procedures.

Experience/Education/Qualifications:

• At least 18 years old
• Be able to speak, read, and write English
• Ability to complete basic math skills
• Must have the use of a personal car; valid drivers license
• Meet state, county, or municipal regulations pertaining to health and food handling.
• Must possess basic computer and math skills, including an understanding of units of measurement.
• On the last performance evaluation, was rated Exceeds Requirements
• Has demonstrated effectiveness at analyzing situations that affect operations, proposing and implementing solutions

Physical Requirements:

• Extensive standing
• Exposure to heat, steam, smoke, and cold.
• Reaching heights of approximately 6 feet and bending to touch the floor
• Must have a high level of mobility/flexibility in the space provided.
• Bending, reaching, and walking.
• Communicating with customers.
• Using a computer.
• Able to lift up to 40 lbs.