Job Details

Call Center Representative

Position Type: Full Time

Job Shift: Day

Education Level: High School

Travel Percentage: None

Category: Call Center/Customer Service

Description

CALL CENTER - CUSTOMER SERVICE REPRESENTATIVE

Hourly Rate: Starting at $21/hr. Self advance to $24/hr!

The Call Center Customer Service Representative position is responsible for delivering superior customer service in a prompt, professional, and courteous manner to ensure concerns are resolved and customer satisfaction and loyalty are achieved. This position will require excellent communication skills, high level proficiency of computer skills, acute attention to detail with the ability to multi-task and a strong customer service background with experience handling high volume inbound calls from customers.

Key Responsibilities and Duties:

• Self-Promote by mastering Levels 1 through 3 (Resi/Comm/Temp Serv) to assist all customers across all regions.
• Assist customers with goal of achieving customer satisfaction on every call.
• Learn in-house information library and application system to enter payments, work orders for deliveries, exchanges, etc.
• Manage 70 - 120 incoming calls per day.
• Accurately document customer interactions and resolutions.
• Handle all other duties and assignments as required.

Qualifications

Candidate Qualifications:

• Minimum 1 year of experience in high volume (greater than 70 calls per day) call center
• In Person and/or Phone Customer Service experience
• Excellent written and verbal communication skills.
• Must be self-motivated and be able to multi-task
• Strong active listening skills, ability to grasp concepts quickly, and good follow-through skills.
• Adhere to assigned work schedule
• Capacity to work overtime as required.
• Bi-lingual beneficial to position.
• High School diploma.

EEO Statement:

CR&R is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.

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