Job Details

Key ResponsibilitiesReception & Patient Coordination (60%)The Labryo Welcome: Greet patients and visitors with the empathy and warmth that defines our clinic culture.Patient Intake: Efficiently manage check-ins/check-outs, verify insurance, and collect payments for various treatment cycles (IVF, IUI, Egg Freezing).Inquiry Management: Act as the first point of contact for new patient inquiries via phone and email, providing high-level information about our services and unique performance-based packages.Scheduling: Coordinate complex medical appointments, ensuring the clinic flow remains optimized for both patients and our medical team.Confidentiality: Maintain strict adherence to HIPAA regulations and protect sensitive patient medical records.Marketing & Community Growth (40%)Content Creation: Assist in developing engaging content for Labryos social media platforms (Instagram, Facebook, LinkedIn) to showcase our success stories and expert insights.Reputation Management: Monitor and respond to patient reviews; encourage happy families to share their "graduation" stories.Local Outreach: Help plan and execute community events, seminars, and "Meet the Expert" sessions in the Newport Beach area.Collateral Design: Maintain and update in-clinic marketing materials, digital brochures, and patient education packets.Internal Branding: Work with the clinical team to document "graduation" moments (with patient consent) to celebrate our world-renowned success rates. Qualifications & SkillsExperience: 13 years in a medical front office or high-end hospitality role, plus some experience (or strong interest) in digital marketing/social media management.Education: Bachelors degree in Marketing, Communications, Healthcare Administration, or a related field preferred.Multilingual Skills: Since Labryo serves a global community, proficiency in Mandarin Chinese or Spanish is a significant plus.Soft Skills: Exceptional emotional intelligence and the ability to handle sensitive, emotional conversations with grace.Tech Savvy: Proficiency with EMR systems (e.g., nAble IVF) and marketing tools (e.g., Canva, Meta Business Suite).
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