Job Details

Workforce Management Associate

As a Workforce Management (WFM) Associate, your primary focus will play a critical role in administering department workforce activities. You will utilize resources to ensure staffing and service objectives are met. You will effectively communicate daily/intraday updates and changes to our internal stakeholders.

You demonstrate working knowledge of Workforce Management systems, with 2 years proficiency in NICE, Pulse or other workforce management systems preferred. You have demonstrated strong working knowledge of Microsoft Office programs, with special emphasis on Excel, Teams, and Outlook. You have solid communication skills working with stakeholders at various levels. You possess intellectual curiosity and analytical skills in areas of moderate complexity with a strong attention to detail. You demonstrate ability to prioritize assigned work and complete tasks in a timely manner. You have solid judgement in resolving matters of complexity and/or high sensitivity. You will work a hybrid schedule in the office 3 days a week (Tuesday Thursday). You have the flexibility to work additional time and/or later shifts as needed.

Base Salary Ranges:

• San Antonio: $50,449-$80,718
• Orange County: $61,390-$98,224
• Hampton Roads: $51,770-$82,832
• Indianapolis: $53,734-$85,974

In addition to a highly competitive base salary, per plan guidelines, restrictions and vesting requirements, you also will be eligible for an individual annual performance bonus, plus Capital's annual profitability bonus plus a retirement plan where Capital contributes 15% of your eligible earnings.

We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. Our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law.