Job Details

Position Summary:
We are seeking a detail-oriented and proactive Remote Specialist to support in-office physician pharmacy billing. This role focuses on managing collection-related task items, coordinating documentation, and ensuring smooth remote access to clinic systems. The ideal candidate will bring a strong understanding of pharmacy billing and collections processes and be comfortable working across multiple clinic EMR platforms. The ideal candidate would also demonstrate the ability to think critically on billing requests by referencing denial reasons and identifying a path to collect on the claim.

Key Responsibilities:

• Respond promptly and professionally to all collections-related ezMessages associated with in-office physician pharmacy dispensing.
• Manage status updates, documentation requests, and follow-up communications to ensure timely resolution of collection inquiries.
• Review and track outstanding requests, maintain accurate records, and clear communication with internal teams and clinic staff.
• Coordinate with clinics to obtain required documentation or clarification related to collection matters.
• Identify and escalate technical issues encountered when remoting into clinic systems, reporting all access or connectivity issues to the IT team in a timely manner.
• Maintain compliance with internal procedures, privacy standards, and applicable regulations while handling sensitive financial and clinical information.
• Collaborate with cross-functional teams to support efficient workflows and minimize delays in collections processes.

• High School Diploma
• Previous experience in pharmacy billing, collections, or revenue cycle support preferred.
• Working knowledge of pharmacy dispensing workflows and collections practices.
• Experience navigating and working within various clinic EMR systems.
• Strong organizational skills with the ability to manage multiple tasks and follow-ups simultaneously.
• Excellent written communication skills, with attention to detail and professionalism.
• Comfortable working independently in a remote-access environment and troubleshooting basic system navigation issues.
• Ability to escalate issues appropriately and work collaboratively with IT and operational teams.

• Multilingual proficiency with fluency in English
• Excellent communication skills-both verbal and written-capable of conveying information clearly and professionally.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) along with solid computer skills for efficient data management.
• Demonstrated analysis skills to assess customer needs and provide tailored solutions effectively.