Job Details

POSITION SUMMARY The Documents Specialist for Optima Tax Relief, LLC ("Optima") is located in the Chandler, Arizona office and reports to the Documents Specialist Team Lead or Mail Operations Team Lead. This role is heavily relied upon to ensure proper placement of client files to respective folders. This is done through either hardcopy mail (paper) or digital (email, fax, scan) so attention to detail is critical. This role requires high volumes of typing and organization and involves minimal phone work. This role must also champion Optima's culture and Core Values and help to deliver the best customer experience. ESSENTIAL DUTIES & RESPONSIBILITIES
The essential functions include, but are not limited to the following:

• Sort or "scrub" through uploaded files to identify client files for proper file placement.

• Upload and organize client documents received within a 24 to 48 hour business time frame.

• Rename and reorder documents or packages clients may send in through Optima's client portal.

• Notify appropriate parties of documents received.

• Follow company protocols to ensure the highest level of security to protect the client Personal Identifiable Information (PII).

• Other duties as assigned.

In order to be provided the essential training required to be successful in this role, it is mandatory that you are present for and complete all essential/initial training onsite for up to 5 business days (unless prior management approval is provided). Please note that additional onsite training may be required depending on business need.

EDUCATION AND EXPERIENCE REQUIREMENTS High school diploma or equivalent education required. KNOWLEDGE, SKILLS,& ABILITIES A positive mindset and "get-it-done" attitude. Excellent organizational, time-management, written, and communication skills. History of successfully exceeding goals in a fast-paced environment. Strong work ethic and commitment to excellence. Meticulous attention to detail and high sense of accountability. Proficient and comfortable with office equipment (Computer skills - Microsoft Office, Outlook). Self-starter, industrious, and motivated. Strong ability to multi-task. Team player.