Job Details

SUMMARY:

The primary responsibility of the Service Manager II is to successfully manage the turnover process, and to supervise and coordinate the team of maintenance workers and vendors, at the assigned property in accomplishing prompt and high-quality turnover of units. In addition, the Maintenance Supervisor is responsible for supervising the activities of maintenance and vendor workers to insure the proper upkeep, inventory and repair of grounds and buildings of the assigned property. In coordination with the Maintenance Manager and Regional Maintenance Manager, assists in the overall management of maintenance operations by providing back up, and guidance and motivation to the maintenance team at the assigned property to ensure a positive working environment and high-quality community living.

ESSENTIAL DUTIES & RESPONSIBILITIES:

The Service Manager II's duties and responsibilities include, but are not limited to, the following:

Conduct all business in accordance with company standards and local city, state and federal codes when applicable (e.g., OSHA, ADA, Fair Housing, etc.) Other duties may be assigned.

Maintenance:
• Plans, schedules, directs and oversees make-ready turnover work on vacated apartments to ensure work is conducted in a timely manner, and in accordance with Company policies, procedures and objectives.
• Inspects units to determine work required
• Ensures that maintenance teams are aware of and follows Company policies and procedures
• Coordinates with and submits reports to Accounting regarding move-out, including Complete Accounting Move-Charge Form
• Assesses and Completes Carpet/Vinyl Replacement Pro-rate Charges
• Maintains Make-Ready Board
• Oversees and Audits Move-out File and submits reports to Corporate
• Oversees and Audits Move-in Experience of New Tenants and submits reports to Corporate
• Reviews Turnovers (as a double check)
• Ability to Perform all Job Responsibilities of Service Manager I, and provide back up as needed.
• Addresses complaints, resolves problems regarding maintenance technicians and vendors' workers who are assigned to maintenance tasks.
• Assesses and Reports Water Penetration Status to Corporate
• Manages Monthly Common Area Project List
• Manages the turnover process through supervision of a team of maintenance workers and vendors.
• Participates in interviewing, hiring, and training a team of maintenance technicians and assistant maintenance supervisors;
• Plans, assigns, and directs their work;
• Approves time off,
• Appraises performance;
• Determines rewards and discipline.
• Mentors and Trains Assistant Service Managers
• Responsible for Vendor Training on Company Standards
• Maintains Asset Tracking Log (e.g. carpet, vinyl, appliances, condensing units, etc.)
• Oversees and Reports Maintenance & On-call Schedules to Corporate

Leasing
• Assist management team with other various tasks required.
• Reports on inventory of rent ready apartments to management team
• Reports on status of "offline" units to management team.

Administrative
• Be knowledgeable regarding and uphold all company policies, goals and values.

Resident Relations
• Represent the community in a professional manner at all times-on/off property.
• Deliver communication documentation to residents.
• Contribute to resident retention programs.

Safety
• Monitors the grounds for safety hazards and ensures unsafe conditions are promptly identified, reported and corrected.
• Gains ongoing knowledge and ensures compliance with all company, local, state and federal safety rules.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations are available, upon request, to assist qualified persons with disabilities to perform the essential functions of the job, as needed.

General:
• Must maintain a neat, clean and professional appearance, and convey courteous, respectful conduct, while working and/or present at any of the communities.
• Must demonstrate ability to satisfactorily perform job duties without seeking outside contractor assistance.

• Must demonstrate excellent customer service and ability to contribute to and foster a team approach to serving residents and maintaining a desirable community.
• Must comply with expectations for performance and conduct as set forth in the employee handbook.

Work Hours:
• 40 hours or plus hours per week. Weekly schedule may change as required. Weekends as circumstances warrant.

Safety Equipment:
• Required to wear back support belt, and gloves as tasks dictate.

Equipment/Machinery/Tools:
• An employee in this position must be knowledgeable and skilled in the safe use and maintenance of the following tools:
• Hand Tools: Various wrenches, hammer, grips, saws, sledgehammer, snips, posthole diggers, etc.
• User-Moved Aids: Wheelbarrows, dollies, hand trucks, buckets, jacks, step ladders, full ladders.
• Power Tools: Blowers, power washers, etc.
• Mechanical Equipment: Motors, pumps, compressors, blowers, electric and hand power augers, etc.
• Measuring Devices: Calipers, voltmeters, ohmmeters, testing meters, PH tests, gauges, etc.

EDUCATION/EXPERIENCE:
• High school diploma or general education degree (GED) BA/BS preferred; or (4) years in construction or apartment maintenance work and/or training; or equivalent combination of education and experience.
• Prior administrative experience and experience in property and real estate management highly desirable.

TECHNICAL SKILLS REQUIRED:
• Must have Fair Housing certification
• Certified Apartment Maintenance Technician (CAMT) is desirable.
• Must have valid CA driver's license and automobile insurance coverage at the level required by law.
• HVAC Certificate and valid Pool Certification preferred.
• Proficient in use of computer and standard office programs such as Microsoft Office (Outlook/Word/Excel).
• Experience in Property Management software such as Yardi, Grace-Hill & Silvertrac highly desired.

PHYSICAL DEMANDS:
• Must be able to lift and/or move up to 20 pounds. Regularly required to sit, stand, lift, pull, bend, squat and reach. Operate standard office equipment (computers, phones, copier, fax machine or scanner) and do filing.

WORK ENVIRONMENT:
• While performing the duties of this job, the employee is regularly exposed to outside weather conditions. The employee is occasionally exposed to moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; and risk of electrical shock. The noise level in the work environment is usually moderate

PHYSICAL REQUIREMENTS:
• Reasonable accommodations are available to qualified individuals with disabilities to enable them to perform the essential functions.
• Constant need (66% to 100% of the time) to perform the following physical activities:
• In order to perform routine maintenance/repairs, pick up debris, access to all levels of the property and buildings, move equipment, appliances, open and close doors, etc. Handle tools and equipment, conduct inventory prepare requisition requests and maintenance reports, must: stand, bend, stoop, squat, kneel, climb stairs or ladders, push or pull, reach above shoulder, grasp, grip, turn, finger dexterity, writing or otherwise communicating information to others.
• Lifting/carrying (supplies, blower, ladders, etc.):

Over 150 lbs. Rare need (less than 1% of the time)

75 - 150 lbs. Occasional need (1% to 33% of the time)

25 - 75 lbs. Frequent need (33% to 66% of the time)

1 - 25 lbs. Constant need (66% to 100% of the time)

NOTE: Lifting and carrying of weights exceeding 50 lbs. is often accomplished with assistance from one or more persons and while wearing the required, appropriate safety equipment. Examples of heaviest items lifted include washer/dryers, refrigerators, A/C units, abandoned sofas, etc.

COMMUNICATIONS:
• Must be able to effectively communicate (orally and written) in a respectful, professional manner on a regular basis with prospective residents, current residents, staff, management and co-workers within the company as well as with outside vendors. Must be able to work as part of a team. Follows instructions and responds to management's direction. Takes constructive criticism and uses it as a learning tool.

SUPERVISORY RESPONSIBILITIES:
• Directly manages two or more employees in the service department (Maintenance Porter, Technicians I, II, Leads, Maintenance Coordinator & Assistant Maintenance Supervisors I, II). Carries out supervisory responsibilities, including recommendations for hiring, discipline and termination, and assigning, directing and evaluating work, in accordance with Company policies and applicable laws.

ATTENDANCE AND PUNCTUALITY:
• Is reliable and consistently at work and on time; willing to travel, and work evenings, weekends and holidays, as needed.

TRAVEL
• Travel may be required within the Southern California Region and Arizona.

OTHER COMPETENCY REQUIREMENTS FOR EFFECTIVE PERFORMANCE
• An energetic, positive, ethical and enthusiastic leader with strong people management skills. Effective communicator, trainer and motivator. Inspires trust, respect and loyal team relationships.
• Understands business objectives (focus on profitability, quality, professionalism, efficiency and effective use of time), and is results driven. Develops practical strategies to achieve business objectives. Makes sound business decisions.
• Excels in a fast paced, dynamic environment; ability to adapt to changing priorities; remains organized and focused under pressure; able to meet deadlines.
• Calmly and effectively manages conflict, difficult and/or emotional situations; focusing on resolving issues and achieving an effective solution, rather than on blame.
• General understanding of company's policies and laws applicable to the conduct of business; follows and enforces such policies and laws.
• Works independently with little or only general supervision.
• Is accountable for the responsibilities of the position; accepts constructive criticism in a positive manner.
• Ability to plan, budget, schedule staff and resources effectively and efficiently.
• Treats others with respect; shows sensitivity to and respect for cultural differences; supports diverse workforce and helps to ensure a workplace and living community free from unlawful discrimination and harassment.
• Maintains confidentiality and discretion with regard to sensitive proprietary and confidential information of Company, residents, and customers.

Pay range: $45.54-$58.38/hr

GC Service Corp. is an equal opportunity employer, veterans and disabled.