Job Details

JOB SUMMARY

Under the direction of the operation's leadership, the Event Services Attendant is responsible for providing superior guest service at various event locations including The Pyramid and Blair Field. Tasks will be performed in a quick and efficient manner, such as greeting customers, collecting payment, preparing and assembling food and beverage orders. Safeguards company, customer, and campus assets.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

1. Prepare, cook, package, and serve food and beverages for concessions and events, including high-volume items such as burgers, chicken tenders, fries, hot dogs, and prepared meats, ensuring quality, consistency, and proper presentation.
2. Operate and monitor large-volume cooking equipment such as BBQ grills, ovens, fryers, and mobile cooking equipment in accordance with established recipes, procedures, and safety standards.
3. Maintain sanitation, health, and food safety standards by cleaning and sanitizing food preparation areas, cooking surfaces, utensils, and equipment before, during, and after each event, following cleaning calendars and standard operating procedures.
4. Ensure food quality control and inventory accountability by minimizing food spoilage, properly storing products, checking inventory in and out, stocking workstations, and being accountable for all assigned inventory.
5. Demonstrate strong knowledge of menu items and allergen information and deliver high-quality products while adhering to Beach Shops, City of Long Beach, and campus rules and regulations.
6. Provide customer service support as needed, including greeting guests, taking orders, processing payments, and ensuring a positive guest experience in a fast-paced event environment.
7. Address any issues or concerns raised by guests, aiming to resolve them to their satisfaction and escalating concerns to immediate supervisor as needed.
8. Assist with event set-up and breakdown, including transporting food, equipment, and catering orders to on-campus and off-campus locations using company vehicles and carts.
9. Maintain cleanliness of concession and event areas, including bussing and cleaning tables, managing beverage and condiment stations, operating dishwashers, removing trash, and resetting service areas after events.
10. Collaborate with concessions and event staff to ensure efficient operations, seamless service, and timely food delivery across all venues.
11. Follow alcohol service guidelines in compliance with California Alcoholic Beverage Control and campus regulations when applicable.
12. Cross-train and work across all Beach Shops and CSULB venues, supporting a variety of events and operational needs.
13. Other duties as assigned, reasonably within the scope of the job.

CONDITIONS OF POSITION The conditions of this position are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Schedule

This position requires a flexible schedule to support events at various event locations. Shifts are primarily evenings and weekends, with occasional daytime hours based on event needs. Employees must provide a minimum of 20 hours of availability per week; however, work is event-driven, and there may be weeks with little or no scheduled hours when no events are taking place. Additional hours may be scheduled during peak event periods.

Physical Demands

The employee must frequently be able to stand and exert well-paced mobility throughout the entire shift. The employee must frequently be able to use manual dexterity and eye-hand coordination (for use of food service equipment). The employee must frequently be able to lift and/or move a minimum of 50 pounds and frequently use upper body strength required for mixing and carrying pots and pans. There will be long periods of time standing on their feet and moving around and the employee will be occasionally required to sit, climb, balance, bend at the waist, push or pull, reach above shoulder level, stoop, and kneel. The employee must comply with the University's rules and regulations as well as the Beach Shops.

Work Environment

The employee is regularly in a traditional dining services and kitchen environment that is frequently busy, has tight work-space, and extreme temperatures ranging from climate-controlled in the dining room, to humid/hot climate in the kitchen area. Cold temperatures are exposed in refrigeration area. The noise level in the work environment is moderate to loud. The employee is regularly susceptible to oven, grill, knives, and other cutlery utensils. Works with chemicals used in cleaning and sanitizing equipment and all kitchen areas.

MINIMUM QUALIFICATIONS

Education and/or experience

The employee must be 21 years of age or older and possess a high school diploma or high school equivalent.

Certificates, Licenses, Registrations

Employees are required to hold a valid California Driver's License and maintain a satisfactory driving record, as determined by Beach Shops. Completion of the Beach Shops Driver Safety Program is required within 30 days of hire. Additionally, employees must have a California Food Handler Card and Responsible Beverage Service (RBS) certification, or the ability to obtain both within the first 30 days of employment.

Knowledge and Abilities

Employees must demonstrate the ability to perform basic mathematical functions, including addition, subtraction, multiplication, and division using whole numbers, fractions, and decimals. Strong verbal and written communication skills in English and a commitment to providing excellent customer service are essential. Employees must be able to follow written and verbal instructions, including safety procedures, and effectively multi-task in a fast-paced environment. The ability to understand and comply with University and Beach Shops policies and procedures is required.