Job Details

Position Details

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Position Information

Job Title
Short Term Hourly: Student Technology Support Services (STSS)

Position Number

Location
North Orange Continuing Education

Department
NOCE-AC Counseling

Percentage of Employment
Temporary Part-Time

Months of Employment
38.5 weeks Per School Year

Work Schedule
Maximum of up to 26 hours per week, 38.5 weeks per Fiscal Year

About Us:

ABOUT US

Do you strive to make a difference in higher education? Are you looking for a rewarding career opportunity to be a part of our students' educational success and lifelong learning? If so, we invite you to join North Orange County Community College District. We are proud to enroll over 60,000 students and serve a population of over one million people, annually! Home to more than 2,600 employees, our highly skilled, professional, and diverse faculty and staff are leading two of California's premier colleges, Cypress Community College and Fullerton Community College, as well as one of the largest continuing education programs, North Orange Continuing Education.

The Counseling and Student Services Department is known for our staff being:

• Kind
• Totally Committed
• Supportive

Our team is invested in and passionate about our student's successful educational journey and their needed supportive services. We encourage staff to take initiative in their assigned responsibilities.

What We Offer:

Click Here For Current Non-Classified Short-Term Hourly Salary Schedules

Primary Purpose

Essential Functions

Job Description

JOB DESCRIPTION

North Orange Continuing Education (NOCE), a member of the North Orange County Community College District, invites applications for Student Technology Support Services Hourly Employees in the Basic Needs - Student Technology Support Services (STSS) program under the Counseling and Student Services Department.

Under the direction of the STSS Coordinator, Student Technology Support Hourly Employees assist students in accessing and using NOCE's technology resources and help support the laptop and hotspot loan program.

This is an entry-level, technical position that provides basic technology assistance to students in-person, via phone, text, and email, to ensure smooth daily operations within STSS.

This is a temporary, part-time hourly position that follows a schedule of 13 weeks on, followed by 9 weeks off, with the possibility of an additional contract.

Student Technology Support Hourly Employees will:

• Provide basic technology assistance to students by responding to phone calls, emails, and in-person drop-ins.
• Help students sign in to school platforms (e.g., MyGateway, Canvas).
• Support students in accessing their school-issued email and Microsoft applications.
• Walk students through setting up or updating their passwords.
• Assist students with one-time passwords (OTP) and two-factor authentication.
• Help students connect to campus Wi-Fi.
• Distribute laptops and hotspots to qualifying students, including during peak periods such as the start of each semester.
• Prepare laptops for students by completing the initial setup process.
• Conduct outreach to students who need to return devices.

Deliver friendly, patient, and professional support to NOCE's diverse student population, including English as a Second Language learners.

Working Relationships

Knowledge, Skills and Abilities

Special Requirements

SPECIAL REQUIREMENTS

Work Schedule/Availability:
Availability Monday-Thursday from 8:00 a.m. to 12:30 p.m., with additional afternoon and Friday availability as needed, for up to 26 hours per week.

Transportation:

Reliable transportation and a valid driver's license as travel between campuses may be necessary-sometimes on the same day.

Minimum Qualifications

MINIMUM QUALIFICATIONS

• High school diploma or GED.
• Basic computer and internet proficiency, including familiarity with Microsoft Office 365 (Outlook, Word, Excel, Teams).
• Effective communication skills and a helpful, student-focused attitude.
• Ability to follow written and verbal directions, work independently, and stay organized.
• Commitment to diversity. All applicants must have demonstrated sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty and staff. The applicant must be able to demonstrate how their experience with these factors relates to successfully achieving the goals of the position.

Desirable Qualifications

DESIRABLE QUALIFICATIONS

• Some post-secondary coursework or experience working in education, customer service, or technology support.
• Experience assisting adult learners or working in a school, library, or community resource center setting.
• Bilingual in a language representative of NOCE's student population (Spanish, Korean, Vietnamese, Chinese, Farsi, or Arabic).
• Familiarity with Canvas, Zoom, or MyGateway platforms.
• Experience collaborating with faculty, staff, and/or community leaders in programs and / or initiatives that are specifically designed to assist historically underrepresented students achieve their educational goals

Working Conditions

Salary Range
Short-Term Hourly TE B: $19/hour

Salary Schedule Information

Is this a budgeted position?

Posting Detail Information

Posting Number
TH051P

Number of Vacancies

Desired Start Date

Position End Date

Open Date
12/18/2025

Close Date

Open Until Filled
Yes

Special Instructions Summary

SPECIAL INSTRUCTIONS SUMMARY

This recruitment will remain active until the position has been filled. When the need to fill arises, the department will refer to this pool of applicants. If there is no longer a need to fill, the position may be closed sooner, and applicants will be notified.

Due to the high volume of applications received, we ask that you do not contact the department directly. They will review the information provided and contact you if you are selected for an interview. Possession of the minimum qualifications does not guarantee an interview.

Also note that you must upload all required documents. Applications submitted without all of the required documents will not be considered.

Evidence of degree conferred/awarded must be printed on a legible transcript as applicable.

Reasonable accommodations for applicants with disabilities may be requested by calling (714) ###-#### at least three business days in advance of the scheduled examination/interview date.