Job Details

Overview

To perform in a pleasant, professional and efficient manner, a combination of duties mainly related to check-in and check-out of guests, contributing to an overall positive guest experience.

Responsibilities

• Greet, register, and assign rooms to guests.
• Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers.
• Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions.
• Keep records of room availability and guests accounts.
• May make, confirm and cancel reservations for guests.
• Compute bill, collect payment and make change for guests.
• May post charges such as room, food, liquor or telephone by hand or machine.
• Date-stamp, sort and rack incoming mail and messages.
• Transmit and receive messages using equipment such as telephone, fax and switchboard.
• Understand and enforce the hotel company credit policies.
• Account for all cash and make deposits in accordance with hotel and company policies.
• Take the initiative to greet guests in a friendly and warm manner.
• Lead responsibilities (if functioning in a Lead Capacity): take responsibility for assigned employees in the absence of the Supervisor, assign work, and ensure proper performance of assigned employees.
• May make restaurant, transportation or entertainment reservations for guests; may deposit guests valuables in a hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.
• Other duties as assigned.

Job Skills

• Speak clearly and listen carefully.
• Use personal judgment and specialized knowledge to give information to people.
• Communicate well with many different kinds of people.
• Change easily and frequently from one activity to another (e.g., from typing to interviewing, to searching in a directory, to using a telephone).
• Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard.

Physical Requirements

Ability to speak and hear in English. Close and distance vision. Frequent sitting with some walking and standing. Frequently lifts/carries up to 25 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Stand for long periods of time. Lift/carry 6-25 lbs. Able to work overtime and irregular hours.

Working Conditions

Continually works in normal office conditions and in close proximity to others.

Qualifications

• Education - HS Diploma or equivalent.
• Experience - Minimum 3 months hospitality, general office, accounts receivable or customer service experience.
• Licenses/Certifications - N/A

Source: Dimension Hospitality