Job Details

• Assist with daily oversight of park and sports facilities, including usage monitoring, permits, and compliance with Association rules.
• Conduct routine inspections of park and recreation facilities and report maintenance, safety, or operational issues.
• Coordinate with vendors, contractors, instructors, and permit holders to ensure compliance with agreements and standards.
• Prepare and submit maintenance and repair requests and assist with follow-up.
• Support Association-sponsored community events and recreational programming.
• Respond to resident inquiries related to park and sports facility use.

• Serve as the primary on-site staff lead for pickleball operations during assigned shifts.
• Oversee pickleball court usage, including rotations, waitlists, challenge courts, and guest policy compliance.
• Provide direction and support to pickleball ambassadors and staff to ensure consistent rule enforcement and resident experience.
• Address and de-escalate on-site issues, disputes, or concerns related to pickleball play.
• Track and document pickleball usage trends, peak hours, and operational issues to support staffing.

• Handle customer service calls and issue resolution related to park and pickleball operations.
• Monitor and report policy violations to the appropriate administrator or Park & Sports Manager.
• Maintain accurate records, logs, and reports related to facility usage and ambassador coverage.
• Coordinate and attend meetings or site walk-throughs as requested.

• Shift responsibilities to other park and sports operational needs during periods of low pickleball participation or inclement weather.
• Assist with inspections, event setup/breakdown, signage, vendor coordination, or special projects as assigned.
• Perform additional duties consistent with park and sports operations as needed.

• May participate in various meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems, and maintain a specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Demonstrates excellent organizational, written, and oral skills.
• Must be able to communicate effectively with and understand the needs of both organized sports group members and general residents, in person, by written correspondence, or over the phone.

• Associate's degree or equivalent experience in Recreation, Parks Management, Sports Management, or a related field.
• Minimum of two years of experience in recreation operations, facility management, or customer service.
• Experience with pickleball, court-based sports, or high-use recreational amenities preferred.

Physical Requirements and Working Environment:

• The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to walk park grounds, courts, and facilities for inspections and on-site oversight.
• Ability to lift up to 25 pounds.
• Ability to work evenings, weekends, and occasional holidays.
• Must possess reliable transportation and a valid California driver's license.

• Medical, dental, and vision plans (full time and part time 30+ hours)
• Part time 20+ hours qualify for dental and vision
• 401K match
• Time off including vacation, sick, and company paid holidays
• Pet insurance available
• Tuition reimbursement
• Legal services
• Free emotional wellbeing and daily life assistance support for all associates
• Domestic partner coverage
• Health savings account
• Flexible spending account