Job Details

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Founded in 1992 with a family atmosphere, Budget Blinds is the #1 provider of custom window coverings in North America. We are looking for an experienced Office Manager to organize and run the day-to-day operations of the office. This includes but is not limited to reviewing window treatment orders, booking in-home and virtual consultations, calling vendors and tracking shipments, scheduling install appointments, entering invoices, data entry, answering phones, warehouse inventory (checking in product, etc.), and overall sales staff support. You should be highly organized, have exceptional communication skills, have a strong attention to detail as well as be able to work independently and prioritize tasks and projects. A high level of computer skills experience, including but not limited to Microsoft Office and file management, is required.

Benefits/Perks

• Paid Training
• Career Advancement Opportunities
• Flexible Scheduling
• Ability to earn bonuses
• Communication Tools Provided
• Paid Holidays

Responsibilities

• Manage and organize all office paperwork
• Answer incoming phone calls promptly and professionally, providing exceptional customer service and addressing customer inquiries or concerns
• Execute defined procedures/processes to eliminate errors and keep office organized
• Effectively use office software to:
  • Schedule appointments
  • Review product orders
  • Data entry support
  • Collect customer payments and send review links
  • Track all repair activity in Excel sheet and review with management
  • Accurately record customer information, product preferences, and sales-related details into the CRM system
  • Communicate with team via email and text
• Manage product delivery and installation, including checking in and laying out boxes for installation
• Creating paperwork to track new orders and repairs coming into the warehouse
• Follow up with suppliers, customers, and colleagues regarding issues or questions
• Coordinate and schedule repair calls and/or troubleshooting with customers, review archived orders and call vendors to place repair orders
• Tracking product and scheduling freight appointments
• Engage with walk-in customers to understand their window covering needs and book sales appointments
• Collaborate with the outside sales team, providing support as needed in areas such as scheduling appointments, preparing sales materials, and conducting follow-up calls

Qualifications

• 2 years of customer service/office management strongly preferred
• High level of proficiency with MS Office Suite, particularly Excel and Outlook, and Quickbooks
• Thorough understanding of office management procedures
• Excellent organizational and time management skills
• Analytical abilities and aptitude in problem-solving
• Excellent written and verbal communication skills
• Proficiency in customer management systems, including app-based communication platforms, Dropbox, and CRM
• Must be able to lift boxes up to 50 lbs
• Self-directed and able to work independently as well as with a team
• Friendly, courteous, and pleasant with all types of people
• Written and verbal communication skills are critical when interfacing with all levels of Budget Blinds staff and clients
• Punctual and dependable
• Ability to pass a drug screen test and background check
• Experience with window coverings industry is helpful
• Social media/marketing management is helpful

Budget Blinds began with a strong passion for building a unique niche in the window covering industry, delivering a highly personalized service to meet the needs of busy consumers in North America. We have a network of more than 1,000 franchise territories serving nearly 10,000 cities throughout the United States, Canada, and Mexico, enabling us to provide the best selection, pricing, and warranty available.