Job Details

Additional Information

Job Number 26001533

Job Category Rooms & Guest Services Operations

Location The Resort at Pelican Hill, 22701 Pelican Hill Rd S, Newport Beach, California, United States, 92657

Schedule Full Time

Position Type Non-Management

Pay Range: $26.00-$26.00 per hour

POSITION SUMMARY

As a Guest Service Concierge, you will be the first point of contact for our guests, responding to their requests for special arrangements or services such as transportation, reservations, and dry cleaning. Your goal will be to ensure maximum satisfaction by addressing guest inquiries, providing information about our property and local attractions, and following up on special requests.

Key Responsibilities:

• Assist guests with unique needs and service requests to ensure their satisfaction.
• Gather and summarize information about the property and surrounding area amenities, showcasing special events and activities.
• Handle all guest calls, messages, requests, and concerns with professionalism and efficiency.
• Collaborate with other departments (e.g., Bellstaff, Housekeeping) to resolve guest requests and issues.
• Maintain accurate records in shift logs and daily memo books.
• Monitor club lounge for guest service and safety.

Safety is a priority at our resort; you will report accidents, injuries, and unsafe conditions to your manager. You'll adhere to all company policies and ensure that your appearance remains clean and professional while maintaining confidentiality and protecting company assets.

If you are passionate about providing exceptional guest experiences and have a knack for problem-solving while working collaboratively with a diverse team, we would love to have you join us!

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No prior experience required.
• Supervisory Experience: Not needed.
• License or Certification: None required.

At Marriott International, we are committed to fostering an inclusive workplace where all backgrounds are valued. We welcome applications from qualified candidates, including those with criminal histories, in accordance with applicable law.

Join us at St. Regis Hotels & Resorts, where we deliver exquisite experiences and uphold the highest standards of service. Take this opportunity to start your journey with us!