Job Details

divh2Maintenance Technician/h2pThe Facilities Coordinator provides assistance to the facility management team to ensure successful service delivery of the client facility needs. Directly supports the facility management team with on-going facility and team related responsibilities./ppEssential Functions and Responsibilities:/pulliProvide general overall facility management services, including continuous monitoring of office/facility/liliAddress client inquiries and concerns ensuring timely and quality issue resolution and service delivery/liliFollow up with clients to ensure customer satisfaction/liliRespond to all facility inquiries and complaints, assess problems and take the necessary corrective action/liliRemain knowledgeable regarding all operational aspects of building systems/liliCoordinate with outside contractors for the service and repairs of equipment/liliFollow protocol for effective building-specific maintenance and safety procedures/liliMaintain on-going communication with contractors, client, and team/liliAssist with site inspection within the assigned building portfolio/liliCreate work orders and assign work orders to the engineering staff, subcontractors, and vendors/liliReport on open and closed work orders and check the status of open work orders with the assigned party/liliRequest, review, and submit work orders, bids, and proposals from vendors/liliVerify final invoice pricing and process payments in a timely manner/liliAssist in the monitoring and assessment of vendor performance/liliTrain vendors on work order and billing procedures/liliManage complex work orders such as environmental issues and disaster recovery/liliManage service and performance of vendors and landlords for timely completion of jobs/liliCreate and record appropriate written communication between all parties/liliSchedule and document maintenance and repairs on building equipment/liliCommunicate frequently with client, landlords, and vendors to resolve issues and provide project status updates/liliProvide process and procedures training and direction to new associates/liliCoordinate special events in support of client/liliAssist with measuring and reporting key performance indicators against service level agreements/liliProvide facilities helpdesk services on behalf of the client(s) and monitor internal/external workflow for all facilities cases to ensure consistent quality of service and work product/li/ulpKey Competencies:/pulliCommunication Proficiency (oral and written)/liliCustomer Focus/liliInitiative/liliSense of Urgency/liliMulti-Tasking/liliDetail Oriented/liliFinancial Knowledge/liliTime Management Skills/liliTeam Orientation/li/ulpImportant Education:/pulliHigh school diploma or a General Equivalency Diploma (GED) required/liliAssociates or Bachelors degree in facilities management, building, business or other related field preferred/li/ulpImportant Experience:/pulliA minimum of 1 year of work experience in an administrative, accounting or tenant services capacity/liliExperience with data entry, expansive reporting, filing, answering phones, scheduling and communications/liliPrevious customer service experience/liliPrior experience working in the facilities/property management, commercial real estate or professional services industries preferred/li/ulpCushman Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provides eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation for the position is: $24.00 - $27.00/ppCushman Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law./ppIn compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman Wakefield, please call the ADA line at 1-888-###-#### or email ...@cushwake.com. Please refer to the job title and job location when you contact us./p/div