Job Details

Administrative Support Specialist

Essential functions include:

• Providing administrative support such as verifying and/or scheduling shipping dates, scanning cases, and serving as liaison to other departments.
• Timely communicating with dental offices to advise customers of changes to shipping dates and/or to verify case information via phone or email utilizing established scripts or templates.
• Updating case boxes, applicable work order/case tracking system (i.e., DL+), and applicable customer management system to reflect changes in shipping dates.
• Creating modeless case pan; coordinating with digital team for model printing.
• Monitoring production flow and understanding effects of production issues on shipping dates; scheduling new shipping dates as necessary.
• Monitoring rush case flow to ensure cases with impending ship dates are completed on time; coordinating with management and call center staff to ensure completion of rush cases.
• Informing next work shift team of important production updates, including necessary management team.
• Ensuring cases contain RX photos; printing RX photos and locating case in order to combine materials if needed.
• Utilizing GO Location Scan to keep track of cases location and status on production floor.
• Printing/reprinting prescriptions from work order/case tracking system as necessary.
• Timely scanning cases to update location tracking as cases move to different locations.
• Assigning cases to dental technicians through DL Touch.
• Monitoring Outlook email inbox.
• Performing other related duties and projects as business needs require at direction of management.

Education and experience:

• High school diploma or equivalent.
• Minimum six (6) months to one (1) year of call center experience.

Pay range: $18.00/hr