Job Details

Volt is immediately hiring for a Customer Service Shipping Coordinator for a manufacturing company in Anaheim, Ca.

As a Customer Service Shipping Coordinator you will:

Job Description

• Day to Day Responsibilities
• Respond to all customer calls and email inquiries, providing customers with general product/service information, order fulfillment, preparing quotes, new account set ups, and shipment tracking information
• Function as the first point of customer contact for general inquiries regarding products, machine requests, marketing materials, complaints and technical service/support calls
• Ensure delivery of excellent customer service for the best interest of the customer, applying sound ethics and a service-minded orientation through fast and accurate processing, clear communication, and coordination with other departments to resolve inquiries
• Demonstrate teamwork and collaboration within all levels of management and staff by working closely with sales, marketing, accounting, manufacturing and quality departments
• Interface with shipping to ensure correct and timely delivery to customers, arranging for deliveries and processing product returns
• Interact regularly with field sales team to provide order/shipment status, account contract status, inventory reports/reconciliation, and leads
• Support field sales and coordinate logistics for marketing activities such as tradeshows, conferences, promotional materials, mailings, etc.
• Identify and assist in implementing process improvement initiatives

This is a full-time Temp-To-Hire opportunity

The ideal candidate will have:

• Required Skills & Qualifications
  • High school graduate or GED; and
  • Minimum three years related experience in customer service, logistics coordination of heavy equipment, timely deliveries consisting of many moving parts, by appointment only .
  • Minimum three years related experience in working with Export Administration Regulations, export procedures and documentation, coordinating with overseas distributors, sales representative, freight forwarders and customs brokers, understanding INCOTERMS 2020
  • Proficient in computer application skills, e.g., Microsoft Office, Word, Excel, Access, Outlook
  • Self motivated and organized
• Preferred Skills & Qualifications
  • Excellent communication skills; must be fluent in speaking, reading and writing English. Spanish preferred.
  • Ability to write routine reports and correspondence.
  • Ability to apply common sense understanding to developing, implementing and maintaining instructions furnished in written, oral, or diagram form.
  • Ability to problem-solve, often cross-functionally and with various departments and levels of employees.
  • Ability to time-manage and work on multiple priority projects.
  • Great phone skills, pleasant voice and attitude. People person, extremely customer conscious

Schedule: Monday to Friday 8:00 AM to 4:30 PM (in-office)

Pay Rate: $22.00 - $26.00 per hour DOE

*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please email ...@volt.com or call (866) -###-####. Please indicate the specifics of the assistance needed.

Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

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