Job Details

Content Administrative Assistant

Thales people architect solutions that enable two-thirds of planes to take off and land safely. We create in-flight entertainment systems that engross 50 million fliers every year and we develop the avionics that control the world's largest commercial aircrafts. Our simulators train the next generation of pilots for fighter jets, transporters and search and rescue helicopters. And, together, each and every member of our aerospace team makes a difference.

Thales is looking for a Content Administrative Assistant to assist with the planning and implementation of projects that support the Content Operations Department. The primary role is to support, assist and communicate to all involved parties the status of incoming and outgoing media files, metadata, and related deliverables that are sent to the Media Department for the purpose of integration and packaging content for distribution to airline customers, at the direction of the Lead.

In this role, you will also directly support of the Content Operations team and its goals for on-time delivery and quality of content produced, which will involve assisting in coordination between the Content Service Providers (CSP's), Media Managers, the post-production facilities/labs, and airlines. The Assistant must also master input of data into spreadsheets and other company documents in order to communicate KPIs to department executives.

Key areas of responsibility include:

• Assist with managing of all incoming digital media files from the post-production facilities/labs and the airline Grids for the monthly content production activities consisting of 60 (and growing customer base) airlines.
• A high level of customer service and account management is required via a timely and proactive approach in all communications with customers, CSP's, post-production facilities/labs, and airlines.
• Report daily the status of incoming deliverables; work closely and communicate daily with the Administrator Lead, department executives and Content Integrators; maintain and track the daily incoming and multiple revision airline Grids.
• Daily tracking of receipts of MPEG, MP3 and other file formats received. Regular downloading and inventory check-in of files to the server from SmartJog is required; database entry of files received at Thales. Ability to set-up existing database that needs update (Access Database).
• Send, at monthly intervals, receipt notification to Airlines, CSP's, Media Managers, and Lab Technicians. This requires a regular correspondence via phone and e-mails to all involved parties; recording of incoming USB & RHD drive receipts as well as airline assignment per the Media Managers and Program Management. This also requires communications of the need for airline hard drives, damaged hard drives, and the need to order more to ensure the monthly deliverables.
• Packaging and paperwork preparation for monthly FedEx shipments as well as the outgoing correspondence to airlines, Media Managers, CSP's, and Thales FSE's; administrative duties such as airline file folder organization, done monthly in preparation for next monthly cycle; provide data entry support for the Media Technicians within the DCMS, as needed.

Minimum qualifications include:

• Database entry of files received at Thales. Ability to set-up existing database that needs update (Access Database).
• Send, at monthly intervals, receipt notification to Airlines, CSP's, Media Managers, and Lab Technicians. This requires regular correspondence via phone and e-mails to all involved parties.
• Recording of incoming USB & RHD drive receipts as well as airline assignments per the Media Managers and Program Management. This also requires communications of the need for airline hard drives, damaged hard drives, and the need to order more to ensure the monthly deliverables.
• Packaging and paperwork preparation for monthly FedEx shipments as well as the outgoing correspondence to airlines, Media Managers, CSP's, and Thales FSE's.
• Administrative duties such as airline file folder organization, done monthly in preparation for next monthly cycle.
• Provide data entry support for the Media Technicians within the DCMS, as needed.

Applicants must be legally authorized to work in the United States for any employer at the time of hire. This position is not eligible for visa sponsorship or for assuming sponsorship of an employment visa now or in the future.

If you're excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community!

Special position requirements include:

• Schedule: 8-hour shift, M-F. Must be flexible to the needs of the Content Operations team. May need to work overtime on weekends or evenings.
• Physical environment: General office & production environment.
• Travel: None.
• Regulatory compliance requirements: None.

Why join us?

Say hi and learn more about working at Thales.

This position will require successfully completing a post-offer background check. Qualified candidates with a criminal history will be considered and are not automatically disqualified, consistent with federal law, state law, and local ordinances.

We are an equal opportunity employer, including disability and veteran status. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

If you need an accommodation or assistance in order to apply for a position with Thales, please contact us at ...@us.thalesgroup.com.

The reference total target compensation (TTC) market range for this position, inclusive of annual base salary and the variable compensation target, is between $44,867.55 - $74,779.25 USD Annual. This reflects how companies in a similar industry and geographic region generally pay for similar jobs. This range helps the Company make pay decisions as one data point among many. Where a position falls within this range is also dependent on other factors including but not limited to the employee's career path history, competencies, skills and performance, as well as the company's annual salary budget, the customer's program requirements, and the company's internal equity. Thales may offer additional benefits and other compensation, depending on circumstances not related to an applicant's status protected by local, state, or federal law.