Job Details

Customer Care Representative

Santa Ana, CA | 100% Onsite

Contract-to-Hire

$26-$28/hr

Production Industry

Bring your customer service skills to a fast-growing production environment where your work truly makes an impact. This is a contract-to-hire opportunity for a Customer Care Representative who enjoys solving problems, supporting customers end-to-end, and being part of a collaborative, high-performing team.

What You'll Do

• Be the primary point of contact for customers via phone, email, and chat, delivering professional and responsive support
• Resolve customer questions and concerns with a solutions-focused mindset
• Process and track customer orders, ensuring accurate and timely follow-through
• Maintain and update customer records within CRM and internal systems
• Partner with internal teams to escalates and resolve urgent or complex issues
• Support customer satisfaction initiatives and contribute feedback for continuous improvement
• Assist with customer account adjustments and related administrative tasks

What We're Looking For

• 2-3 years of customer service experience, ideally in a fast-paced or production-related environment
• Strong communication, problem-solving, and organizational skills
• Ability to multitask and stay calm under pressure
• Detail-oriented with a commitment to accuracy and customer satisfaction
• Comfortable working both independently and as part of a team
• Proficiency with Microsoft Office, CRM platforms, and customer service tools

Why This Opportunity

• Contract-to-hire path with long-term potential
• Competitive hourly pay: $26-$28/hr
• Stable, onsite role with consistent hours
• Hands-on role where your contributions are visible and valued
• Collaborative team environment with room to grow

Education

• High school diploma or equivalent required
• Associate's or Bachelor's degree in Business, Marketing, or a related field preferred

Work Environment

• Professional office setting
• Frequent use of computer and phone
• Flexibility to support business needs, including occasional extended hours

Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact ...@vaco.com .

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.