Job Details

Job Description

?? Now Hiring: Customer Account Representative (Temp to Hire!) ??

Location: Irvine, CA (Onsite)

Pay: $22/hr

Schedule: Monday-Friday | 8:00am-5:00pm

Start Date: 1-2 weeks

Interview Method: Zoom

Type: Full-time | Temp-to-Hire
?? Step Into a Role That Makes an Impact

We're seeking a Customer Account Representative to join a team dedicated to supporting services across the country. If you're detail-oriented, organized, and love supporting customers while keeping operations running smoothly, this is an excellent long-term opportunity.

In this role, you'll coordinate service requests, review documentation, manage work orders, and ensure customers receive timely, accurate communication and support.
? Key Responsibilities

As a Customer Account Representative, you will:

* Build and maintain strong, professional relationships with customers and service affiliates

* Provide updates, answer questions, and resolve issues via phone and email

* Serve as the main liaison between customers and vendors to ensure seamless service delivery

* Manage dispatch processes and prioritize service calls effectively

* Request and submit proposals for repairs and corrective services

* Follow up on completed inspections to ensure timely receipt of reports and invoices

* Review work orders, exception queues, and daily task assignments

* Verify documentation for completeness and accuracy, including NTE (Not-to-Exceed) amounts

* Complete pricing and mark-ups before submitting to Accounts Receivable
?? What You'll Bring

* A customer-focused mindset and strong relationship-building skills

* Excellent written and verbal communication

* Ability to manage multiple priorities in a fast-paced environment

* Strong attention to detail and accuracy

* Analytical thinking and proactive problem-solving abilities

* Proficiency in Microsoft Office (Excel, Outlook)

* Experience with work order systems (Microsoft Dynamics GP is a plus)

* Associate's degree OR at least one year of customer service, work order coordination, or related experience

* Ability to interpret business processes, technical documents, and simple regulations

* Ability to sit, type, communicate professionally, and occasionally lift up to 25 lbs

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.

Job Reference: JN -012###-####68