Job Details

Dispatch & Operations

• Coordinate and assign delivery routes to drivers efficiently and accurately

• Monitor active deliveries, driver status, and route progress in real time

• Ensure all orders are accepted, staged, and dispatched in accordance with company SOPs

• Communicate delays, issues, or changes to drivers and management immediately

• Verify all delivery documentation is complete before dispatch (IDs, manifests, receipts)

Compliance & Accuracy

• Ensure all deliveries comply with California DCC regulations and company policies

• Verify customer information, order details, and delivery eligibility prior to dispatch

• Maintain accurate delivery logs, timestamps, and driver records

• Report any discrepancies, incidents, or compliance concerns to management promptly

Driver Support & Accountability

• Serve as the primary point of contact for drivers during shifts

• Ensure drivers follow all safety, vehicle, and security protocols

• Confirm vehicle inspections, lockbox procedures, and end-of-shift checklists are completed

• Track driver attendance, punctuality, and communication

Customer Service & Communication

• Assist with delivery-related customer inquiries or issues when needed

• Maintain professional, calm, and solution-focused communication at all times

• Coordinate with sales floor and management to resolve order or payment issues

Administrative Duties

• Assist with end-of-shift reconciliation and reporting

• Support audits, reviews, and operational improvements as directed

• Maintain organized dispatch records and reports

Qualifications

Qualifications

Required

• Must be 21 years of age or older

• Previous dispatch, logistics, or coordination experience preferred

• Strong organizational and multitasking skills

• Excellent verbal and written communication

• Ability to remain calm and effective in high-volume or high-pressure situations

• Basic computer skills and comfort using POS, delivery, or routing systems

• Ability to stand, sit, and work in an office/dispatch environment for extended periods

Preferred

• Experience in a regulated industry (cannabis, transportation, logistics, or security)

• Familiarity with cannabis delivery compliance and procedures

• Leadership or supervisory experience