Job Details

POSITION PURPOSE AND SUMMARY

The Guest Services Associate (GSA) is dedicated to delivering an exceptional guest experience. In this role, you will assist guests with check-ins and check-outs, respond to inquiries, and handle payments in alignment with company procedures. You will also maintain front office operations and uphold safety and security standards for all guests and team members.

MAJOR / KEY JOB DUTIES

• Show unwavering commitment to providing outstanding guest experiences.
• Actively assist guests and respond thoughtfully to requests and concerns.
• Empower to resolve guest issues using the Make It Right approach and foster an atmosphere of respect and kindness.
• Process reservations, registrations, payments, and departures according to company protocols.
• Manage in-house balances and maintain accuracy in cash and credit card handling.
• Prepare and maintain the breakfast display efficiently each morning.
• Ensure a neat and organized front desk and common areas in compliance with company standards.
• Effectively sell the value of our services to inquiries and convert them into reservations.
• Collect important guest information in line with guidelines to identify potential sales leads.
• Conduct periodic property tours to ensure adherence to brand standards.
• Offer reasonable accommodations to guests when possible.
• Comply with all company policies and promptly report safety and security issues.

OTHER DUTIES

• Contribute to overall hotel cleanliness; assist in maintaining various hotel areas.
• Participate in cross-training for housekeeping and laundry support as needed.
• Perform additional tasks as assigned by management.

BENEFITS

• Weekly Pay!
• Competitive Wages
• Great working environment
• Employee Recognition Programs
• Medical, Dental, and Vision Insurance
• Health Care and Dependent Care Flexible Spending Accounts
• Employer Paid Basic Life and AD&D Insurance
• Employer Paid Long Term Disability
• 401(k) Savings Plan
• Paid Time Off
• Employee Assistance Program (EAP)
• Employee Perks Program with discounts to major companies

KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES

• Proficiency in English for effective communication with guests and staff.
• Familiarity with property management systems and auditing procedures.
• Ability to understand and comply with safety regulations and operating instructions.
• Competency in completing routine reports and correspondence.
• Basic mathematical skills for handling transactions.
• Sound judgment and problem-solving abilities.

ENVIRONMENTAL JOB REQUIREMENTS

• Regularly required to remain in a stationary position and navigate hotel premises.
• Occasionally required to access low areas and handle materials weighing up to 50 pounds.
• Exposure to various weather conditions as needed.
• Ability to work in diverse environmental conditions, including noise and potential exposure to cleaning chemicals.

MINIMUM QUALIFICATIONS

• High school diploma or equivalent; related experience preferred.

ESA Management, LLC is committed to equal opportunity employment for all applicants and associates. We value diversity and will not discriminate based on race, color, religion, gender, age, national origin, disability status, veteran status, or any other characteristic protected by law.