Job Details

IT Support Specialist

At Tillys, we're a leading specialty retailer offering casual apparel, footwear, and accessories for young men, women, boys, and girls. Our extensive collection features iconic global brands, emerging labels, and proprietary lines, all rooted in an active and social lifestyle.

Based in sunny Southern California, our Retail Support Center (RSC) is the heart of our corporate operations, dedicated to supporting both our retail and online stores. The RSC is where strategy meets execution. From trend forecasting to tech innovation, our teams work together to bring the Tillys experience to life both in-store and online.

We're looking for an IT Support Specialist to provide first-level technical support at Tillys. In this role, you'll help troubleshoot hardware and software issues, support retail store systems, set up new equipment, and keep things running smoothly across our offices and stores. If you have 12 years of help desk experience, strong problem-solving skills, and enjoy working in a fast-paced retail environment, this could be a great fit for you!

A typical day may include:

• Provide first level desktop support, phone support, remote tolls, and desk-side method.
• Respond in a timely manner to Trouble-Tickets submitted to the Call Center queue for support and ensure all trouble tickets are closed to quality standards.
• Undertake new installs of PCs/Macs, HP RP9 registers, Cisco phones, and peripheral POS/office equipment.
• Work with field techs providing guidance/instruction to resolve IT related issues in retail locations.
• Undertake office moves; single units or small/medium project based.
• Undertake simple patching and networking tasks.
• Undertake fault finding on all deployed office technologies, hardware, and software.
• Undertake Windows/MAC office product configuration and fault finding.
• Undertake Windows OS/Mac iOS configuration and fault finding.
• Maintain basic inventory level control, emphasizing cleanliness and organization of the storage area.
• Repair and troubleshoot damaged/returned office and POS equipment.

Your experience brings:

• Ability to learn quickly and apply knowledge.
• Working knowledge of corporate retail environment.
• 1-2 years of Help Desk experience preferred.
• Must be able to fulfill all Essential Duties and Responsibilities listed above.
• Ability to reprioritize projects frequently.
• Must have ability to multitask.
• Must lead by example.
• Must be punctual and work planned schedule.
• Must maintain a clean and organized work environment at all times.
• Volunteers willingly for additional responsibilities.
• Remain open and adaptable to change and new challenges for growth.
• Evaluate current methods and suggests alternative and/or improvement when applicable.
• Maintains exemplary degree of professionalism with all company employees.
• Ability to define problems, collect data, establish facts and use basic problem-solving skills.
• Proficient in use of Excel, MS Word, and other MS Office software.
• Ability to support Mac iOS in an enterprise environment is a plus.
• Able to effectively utilize basic office and POS equipment.
• Must Maintain a valid driver's license and reliable personal vehicle to travel to local store locations as needed (mileage reimbursed).

12 years of experience preferred, ideally in a retail environment

High School Diploma required

Professional office setting with low to moderate noise

Ability to sit or stand for extended periods

Occasionally lift/move up to 20 lbs. and navigate stairs

Frequent walking and movement between floors/departments

Reasonable accommodation is available to support individuals with disabilities

While this is not a leadership role, we value team players who embody proactive collaboration, curiosity, accountability, and a growth mindset.

Hourly Range: $19 $23/hr. Final offer will be based on experience, skills, and qualifications.

Full-time role with weekday office hours; occasional evening or weekend work may be required during peak retail seasons. Work Location: Irvine, CA minimum of 5 days per week in-office.

At Tillys, we thrive in a creative, collaborative, and high-energy environment where individuality is not just accepted it's celebrated.

• 401(k) Retirement Plan Save for your future with our company-sponsored plan
• Health Coverage Medical, dental, vision, life, and additional voluntary benefits
• Employee Discount In-store and online
• Discount Programs Save on travel, events, and more
• Employee Sample Sales Major deals on favorite brands
• Wellness & Social Events Fitness programs, parties, and team outings
• Weekly Office Snacks Stay fueled with stocked treats

Tillys is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.