Job Details

Please find below the details:

Position: Program Assistant (GARS)

Location: Onsite – Orange, CA 92868

Duration: 6 months (Possibilities of extensions/conversion)

Shift: Day 5x8-Hour

Schedule : Monday to Friday, 8:00 a.m. – 5:00 p.m.

Key Responsibilities:

• Provide program support for grievances, appeals, and provider dispute activities.

• Monitor and process incoming complaints via phone, email, fax, mail, and internal tracking systems.

• Create and maintain complaint case files with accurate classification and documentation.

• Respond to information requests from regulatory agencies in a timely manner.

• Generate acknowledgment letters and assist with documentation for state hearing processes.

• Support administrative functions including file creation, scanning, routing, and forms development.

Minimum Requirements:

• High School Diploma or equivalent.

• 1+ year of experience in grievances/appeals or Medi-Cal, Medicaid, or Medicare programs.

• Strong communication, organizational, and analytical skills.

• Ability to work independently and manage multiple tasks in a fast-paced environment.

• Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint).

Preferred: Bilingual in Spanish, Vietnamese, Chinese, Korean, Arabic, or Farsi.