Job Details

Job Title: Patient Account Representative

Location: 100% onsite at Laguna Hills, CA 92653

Duration: 3 months with possible extension

Duties/Skills:

Top 3 Keywords:

1- Radiation Oncology/Radiology Therapeutic Billing & Scheduling

2- Insurance Authorization & Pre-Certification

3- EPIC Electronic Medical Record (EMR)

Top Required Skills:

Patient Registration, Scheduling & Billing Insurance

Verification & Authorizations

EPIC EMR & Medical Records Management

Must-Have Skills:

Experience in patient registration, scheduling, billing, and authorizations

Knowledge of insurance eligibility, pre-certification, and reimbursement processes

Proficiency with EPIC or electronic medical record systems

Strong understanding of medical terminology, preferably Radiation Oncology

Strong data entry and computer skills (Windows-based systems)

Ability to prioritize, multitask, and problem-solve non-routine issues

Strong customer service and patient interaction skills

Nice-to-Have Skills:

Experience in Radiology Therapeutic or Radiation Oncology departments

Experience training or on-boarding new staff

Experience developing or updating procedural manuals

Familiarity with regulatory documentation standards

Key Responsibilities and Duties:

Perform end-to-end patient account processing including registration, scheduling, billing, authorizations, and treatment planning

Verify insurance eligibility, benefits, and obtain required authorizations to secure patient accounts

Maintain accurate and timely patient records in EPIC and other medical record systems

Provide administrative support including file management, report distribution, and system utilization

Interact with patients to ensure understanding and deliver a positive service experience

Monitor work queues, prioritize tasks, and resolve non-routine billing or scheduling issues

Requirements:

Minimum 1 year of experience in Radiology Therapeutic or Radiation Oncology with scheduling, registration, authorization, and billing

High School Diploma or GED Knowledge of insurance authorization and pre-certification processes

Proficiency in medical terminology and computer-based systems

Ability to work on time, follow policies, and interact positively with patients and staff