Job Details

Category
Aftersales

Number of Openings
1

Location
Irvine Head Office

Full-Time/Part-Time
Seasonal

Exempt/Non-Exempt
Non-Exempt

Description

JOB SUMMARY:

The Repair Order Data Specialist is responsible for reconciling, validating, and entering vehicle repair order (RO) and parts consumption data related to port and workshop repairs. This role ensures accuracy and completeness of repair records by reconciling internal VinFast data (AFS, Salesforce, SAP, workshop records) with external supplier data (e.g., Amports), particularly for TSB-related repairs completed at the port during defined periods and workshop repairs.

The position focuses exclusively on repair order creation, reconciliation, closure, and parts validation, ensuring data integrity for inventory, warranty, and financial reporting purposes.

RESPONSIBILITIES & KEY ACTIVITIES:

Repair Order & Data Reconciliation

• Reconcile vehicle repair order data from internal sources (AFS Excel, VinFast workshop records, TSB campaign results, Salesforce) with external reports, invoices, and data provided by suppliers (e.g., Amports).
• Identify, document, and escalate discrepancies, including mismatches in labor hours, parts used, costs, repair details, or TSB applicability.
• Accurately enter validated and reconciled repair order data into Salesforce and related systems.
• Ensure completeness and accuracy of RO data, including:

1. VIN
2. TSB reference
3. Repair descriptions
4. Labor entries
5. Parts codes, quantities, and pricing
6. Warranty indicators

TSB & Parts Consumption Analysis

• Retrieve and analyze VIN / TSB / completion-time data for vehicles repaired at the workshops and port, including work performed by the support teams from Vietnam.
• Determine which TSBs were applicable and completed during the defined period.
• Identify required parts per TSB, noting cases where part replacement is conditional upon inspection results.
• Produce a consolidated output list of consumed parts at the port for the defined period and accurately enter missing repair orders into Salesforces.

System & Inventory Reconciliation

• Extract lists of repair orders already entered in Salesforce that remain open for the relevant VINs and timeframe.
• Reconcile SAP system inventory against physical inventory at the port to confirm part availability and consumption.
• Compare reconciled parts data and repair activity to identify:

1. Additional repair orders that must be created in Salesforce
2. Repair orders eligible for closure

• Output includes list of repair orders to be closed and to be newly entered. And accurately enter missing repair orders into Salesforces.

Contractor Guidance & Support

• Provide clear guidance to temporary contractors on adjusting parts to the correct inventory locations (e.g., 2326 or 2327) to enable RO closure and entering repair orders for vehicles not yet recorded in Salesforce
• Support consistent data entry standards and reconciliation accuracy.

Reporting & Compliance

• Generate basic reconciliation summaries and status reports as requested.
• Maintain strict confidentiality of repair, inventory, and supplier data.
• Comply with company data security, internal controls, and quality standards.

Position Requirements

MINIMUM REQUIREMENTS:

• High School Diploma, GED, or equivalent relevant experience
• Prior experience with automotive repair orders, service records, or parts tracking
• Strong attention to detail and data accuracy
• Working knowledge of Excel and ability to learn internal systems (Salesforce, SAP, AFS)
• Ability to analyze and reconcile data across multiple systems
• Valid driver's license

PREFERRED QUALIFICATIONS

• Experience supporting port operations, VDCs, or large-scale TSB campaigns
• Familiarity with automotive parts catalogs and TSB workflows
• Experience reconciling inventory systems with physical counts

VinFast is an Equal Opportunity Employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. All employment is decided based on qualifications, merit and business need.

Open Date
1/6/2026

Req Number
AFT-26-00001

About the Organization
Welcome to the Future of Mobility.

VinFast is a driving force in the global smart electric vehicle revolution. Established in 2017, VinFast owns a state-of-the-art automotive manufacturing complex with globally leading scalability in Vietnam.
VinFast currently sells three vehicles in its home country of Vietnam and will launch five new all-electric vehicles for sale in North America, Europe and the Asia-Pacific region. We are the first global, automotive company to commit to shifting to solely producing only Electric Vehicles by the end of 2022. We have an ambitious growth strategy with Direct to Consumer, retail and aftersales facilities being introduced this year.

Strongly committed to the mission for a sustainable future for everyone, VinFast constantly innovates to bring high-quality products, advanced smart services, seamless customer experiences, and pricing strategy for all to inspire global customers to jointly create a future of smart mobility and a sustainable planet. VinFast is also committed to diversity and inclusion, with women serving in the top roles of Global CEO and US CEO.

We welcome you to join the charge.

Starting at

Salary Range
$28 - $35 per hour

EOE Statement
Vinfast is an Equal Opportunity Employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. All employment is decided based on qualifications, merit and business need.

This position is currently accepting applications.