Job Details

Program Director

The Director of Santa Fe Springs TLC is the lead employee for a minimum staff of 30, for Santa Fe Springs Transitional Living Center and Whittier Navigation Center. The Director formulates and plans all phases of the program and oversees program operations in accordance with Salvation Army policies and government contracts. He/she directs the work of staff engaged in execution of the program, continually evaluates the effectiveness of services provided, and seeks new approaches and funding to fulfill community needs and professional development of the staff. The Director also enlists and maintains community participation and support for the program, working as required to further the goals of the program.

Essential Functions

• Recruit, screen, develop, supervise, discipline, train, and manage the Business Manager and Program Managers as these team members manage the daily functions of the department.
• Prepare the annual budget in excess of $8 million in coordination with the Divisional Homeless Services Director and work collaboratively with the business manager to monitor statements of activities, expenditures, revenue, projections and prepare fiscal reports as needed.
• Monitor contract compliance and control all expenditures of the program, keeping track of budget constraints and maintaining the programs within budget.
• Oversight and administration of all requirements for continued funding/renewals of government contracts (Department of Mental Health, Los Angeles Homeless Authority and the City of Whittier.
• Plan and develop the implementation of Service methodologies as required by each government grant agreement.
• Facilitate monthly management team meetings where managers are encouraged to work together to fulfill SFS mission.
• Maintain and ensure the maintenance of thorough documentation in individual files for all clients by overseeing monthly client chart reviews by Program Managers and Program Supervisors.
• Monitor and interpret ongoing government funding program regulations and guidelines.
• Prepare and/or review all narrative reports required to be submitted to Divisional Headquarters and funding sources.
• Ensure that the staff, operational facilities, and program operations meet all the requirements for all contracts.
• Provide or arrange for the education of all staff regarding protocols, policies, and procedures required by The Salvation Army and all funding sources, including the child safety program ("Protect the Mission"), CPR, first aid, behavioral management, case planning, and other critical components of the programs.
• Enhance means of communication from clients, staff, and the community; process, investigate, and resolve all complaints or suggestions received from clients, residents, employees, funding sources, community persons, and DHQ.
• Serve as the representative of the program to the community and promote favorable public relations.
• Pursue additional sources of funding and in-kind support from the local community and through Divisional Headquarters' contacts.
• Meet with and otherwise communicate with the Divisional Homeless Services Director on a monthly basis and work collaboratively with the DHQ Social Services leadership.
• Process, investigate, and resolve all grievances or suggestions received from clients, employees, funding sources, local community and DHQ.
• Coordinate the Advisory Council, ensuring strong community support for successful program delivery and financial visibility.
• Perform other duties as may be assigned.

Working Conditions

Ability to walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis. Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead. Ability to operate computer, fax and telephone. Ability to lift up to 25 lbs. Must be able to work at a computer or desk for long periods when needed.

Minimum Qualifications

• Bachelor's degree in social work, social sciences, or a related field required; Master's degree preferred.
• Minimum of four experience working with the unhoused and veteran individuals and families.
• Minimum of five years' in an executive leadership position.
• Must have a valid drivers' license, have a good driving record, and be able to drive a 12-passenger van.
• Must be able to pass a criminal background check.

Skills, Knowledge & Abilities

• Knowledge of program implementation.
• Experience in managing program finances required.
• Capacity to work as a team member and independently.
• Ability to lead and motivate other staff.
• Ability to read, write, and speak English on a college level.
• Compassion and willingness to work with a culturally diverse population, including domestic violence victims.
• Must support The Salvation Army's mission statement and policies/procedures