Job Details

Additional Information

Job Number 25192878

Job Category Rooms & Guest Services Operations

Location The Resort at Pelican Hill, 22701 South Pelican Hill Road, Newport Beach, California, United States, 92657

Schedule Full Time

Position Type Non-Management

Pay Range: $24.00-$24.00 per hour

POSITION SUMMARY

As a Guest Services Operator, you will play a crucial role in delivering exceptional service to our guests. Your main responsibilities will include:

• Answering and managing guest requests via telephone, email, chat, and mobile communication devices.
• Operating the telephone switchboard and processing wake-up calls.
• Connecting and redirecting calls to the appropriate extensions while accurately recording and relaying messages.
• Logging all guest requests or issues into our computer system, coordinating with relevant departments (such as Housekeeping or Bellperson), and ensuring guest satisfaction through follow-ups.
• Providing guests information about room features, property amenities, and local attractions.
• Assisting with room service orders, menu selections, and using the point-of-sale system accurately.
• Supporting guests with internet access and room entertainment services.

You will also be expected to:

• Follow all company policies and procedures while maintaining a clean and professional appearance.
• Ensure confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests, address their service needs, and assist individuals with disabilities.
• Communicate with professionalism and clarity, developing positive working relationships with team members.
• Adhere to quality assurance standards and be prepared to handle physical tasks associated with the position.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience is required.
• Supervisory Experience: Not required.
• License or Certification: None needed.

At Marriott International, we celebrate diversity and are committed to creating an inclusive environment for all associates. We welcome applicants from all backgrounds and do not discriminate based on any protected status. Join us and explore a fulfilling career with St. Regis and Marriott International, where we value your unique talents and perspectives.