Job Details

Have you ever walked into a retail store and experienced outstanding customer service? It feels amazing, doesn't it? Imagine being the one who creates those unforgettable experiences and earns $57,172 per year (or $27.49/hr) while doing it! Join us at Cox Communications as a Customer Experience Specialist and help connect customers with innovative technology, products, and services.

This role involves flexible hours, including evenings, weekends, and holidays, and requires collaboration with the Store Manager, Assistant Store Manager, and your fellow team members.

What You'll Do:

• Explain and showcase product features, while offering personalized suggestions based on customer preferences.
• Achieve targets related to customer satisfaction, sales growth, and customer retention.
• Assist with store opening and closing procedures.
• Handle cash transactions accurately.
• Participate in workshops, events, and product demonstrations.
• Support team members during busy periods.
• Continuously enhance your knowledge of current Cox products and those of competitors through regular training.
• Be adaptable and may need to work in different locations within the same area.

What's In It For You?

As a valued member of our team, you'll enjoy competitive pay, including a full-time hourly base of $19.00/hr plus monthly commissions that can lead to total compensation of $57,172. Top performers can earn over $74,455 annually. We also offer a comprehensive benefits package, including:

• 401k with company matching
• Medical benefits
• Free internet services
• Tuition reimbursement
• Paid time off for volunteering
• Childcare and eldercare resources
• Pet insurance

We believe in rewarding hard work beyond just salary. At Cox, our culture prioritizes people over technology, ensuring that your contributions are recognized, and relationships are nurtured.

Who You Are:

Minimum Qualifications:

• High school diploma or GED, with up to 2 years of relevant work experience.
• Proven ability to meet sales, retention, and customer experience goals.
• Exceptional communication skills to engage customers and drive sales.
• Flexible and able to connect with a diverse range of customers.
• Adept at multitasking in a fast-paced, service-oriented environment.
• Comfortable moving around the store to engage with customers.
• Technologically savvy and quick to learn new products and services.
• Willing to work a flexible schedule, including weekends and holidays.
• Able to lift 25-50 pounds for inventory management.

Preferred Qualifications:

• Some college coursework in sales, business, or management.
• One year of experience in sales, retail sales, or customer service.
• Experience selling wireless/mobile products.
• Fluency in Spanish is a plus.

Join the Cox family of businesses and make your mark today!

We look forward to your application.